Founded in Florence in 1860, Panerai forged its reputation by developing precision instruments and professional watches for the Royal Italian Navy, renowned for their reliability and functional design. Rooted in performance, purpose, and precision, the Maison embraces its heritage while pushing the boundaries of innovation, combining Italian design with Swiss expertise. Today, Panerai continues to create tool watches that serve as trusted companions for every adventure, even in the most demanding environments.
As our next Client Advisor, you will embark on a pivotal mission to shape the success of our prestigious Madrid boutique. You will represent the Panerai spirit with authenticity, confidence and passion. You will contribute to the success of the Boutique by delivering an exceptional client experience, developing long-term relationships and actively driving commercial performance. Please note that this is a temporary contract.
Your impact
- Achieve and exceed individual sales targets while proactively developing your sales pipeline.
- Identify, follow up on and convert sales opportunities, working closely with the Boutique Director on high-potential clients and special requests.
- Demonstrate strong product knowledge and confidently convey Panerai’s history, technical expertise and distinctive identity.
- Build and develop a strong portfolio of loyal and high-potential clients through proactive and personalised clienteling.
- Deliver a seamless 360° client experience across in-store, digital and remote interactions, including virtual presentations.
- Ensure accurate CRM data capture and handle client and after-sales requests with professionalism and care.
- Represent Panerai with professionalism, elegance and authenticity while contributing to boutique events and client experiences.
- Collaborate with the Boutique team to achieve shared objectives and support daily operations, including stock management, inventory counts and compliance with Maison standards.
Your profile
You are a Client Advisor with experience in luxury retail, combining:
- Proven experience in luxury retail, ideally within fine watchmaking or another premium luxury category.
- Strong commercial mindset with a consistent track record of achieving sales targets.
- Excellent interpersonal and communication skills, with the ability to build authentic, long-lasting client relationships.
- Proactive, entrepreneurial and results-oriented approach, with a strong sense of ownership.
- Confidence in high-level product storytelling and engaging with a discerning international clientele.
- Genuine interest in watchmaking, luxury products and the Panerai brand.
- Experience in CRM, clienteling, remote sales and digital client presentations.
Why join us?
At Panerai, you will thrive in a dynamic and international environment guided by a shared passion for innovation and precision. We value diverse talents, perspectives, and experiences, embracing individual strengths to drive collective success. We offer opportunities for continuous learning and growth, empowering you to build a fulfilling career within Panerai.
Your recruitment journey
After your application has been selected, our Talent Acquisition team will reach you to conduct an introductory call. Along the process you will have conversations with the hiring manager and brand manager.