Director, Patek Philippe - The Landmark

Position Overview

The Director, Patek Philippe - The Landmark, is responsible for leading and driving the commercial performance, client experience, and operational excellence of the Patek Philippe Salon. In alignment with The Landmark’s commercial strategy, this role ensures sustainable sales growth, strengthens client relationships, and delivers an exceptional luxury experience reflective of both Tiffany & Co. and Patek Philippe.

Combining strategic commercial thinking with hands-on leadership, the Director translates business priorities into actionable plans, develops a high-performing team, and drives disciplined execution across sales, client development, talent, and operations. 

The Director plays a critical role in developing talent, strengthening the Salon’s market presence, and ensuring consistent execution of commercial initiatives. As a visible leader, they model exceptional client engagement, coach selling behaviors, and build lasting relationships with local and international clientele.

Business & Sales Leadership

• Own and drive sales performance for the Patek Philippe Salon, ensuring achievement of commercial targets, product category objectives, and key performance indicators.
• Translate The Landmark’s broader commercial strategy into actionable priorities, business plans, and measurable outcomes for the Patek Philippe team.
• Leverage an understanding of local and international clientele to identify and activate opportunities for business growth and market penetration.
• Develop and execute strategies to strengthen the Salon’s commercial performance, maximize productivity, and support long-term growth.
• Lead regular business reviews and team meetings to communicate priorities, assess performance, and maintain accountability for results.

Client Development & Experience

• Establish and reinforce a strong culture of clienteling, with clear expectations for client acquisition, appointment generation, outreach, retention, and relationship development.
• Personally engage with key clients and lead by example in cultivating meaningful, long-term relationships with Patek Philippe clientele.
• Coach and develop the team on client development strategies, conversion, and the delivery of personalized luxury experiences.
• Ensure consistent delivery of an exceptional client experience across all touchpoints, reflecting the distinctive standards of Patek Philippe and Tiffany & Co.
• Drive initiatives that increase client acquisition, retention, and engagement while strengthening the Salon’s reputation and presence in the luxury watch market.

People Leadership & Talent Development

• Lead, coach, and develop the Patek Philippe team, strengthening individual capabilities, leadership effectiveness, and overall performance.
• Establish clear performance expectations and measurable objectives aligned with commercial priorities and The Landmark’s strategic initiatives.
• Drive a culture of accountability, recognition, and continuous development through consistent coaching, qualitative feedback, and performance management.
• Foster an inclusive, collaborative, and high-performance environment that reflects Tiffany & Co.’s values and belief that People Make the Difference.
• Partner with HR and The Landmark leadership team to address performance, employee engagement, talent development, and organizational needs.

Operational Excellence

• Ensure operational discipline and consistency across the Patek Philippe Salon, maintaining full adherence to Company policies, procedures, and internal control requirements.
• Ensure after-sales processes are executed with accuracy, accountability, and appropriate communication to maintain a seamless client experience.
• Oversee Wish List processes and delivery coordination, ensuring alignment between client expectations, product availability, and business priorities.
• Ensure effective coordination of daily Salon operations, resources, and business priorities.

Cross-Functional & Landmark Leadership

• Partner closely with the Chief Client Relations Officer & Global Head of High Jewelry and Patek Philippe, Vice President & GM, and Commercial Director, and relevant leadership partners to develop and execute strategies that support the Salon’s growth and overall Landmark performance.
• Collaborate with Client Development, Operations, HR, Merchandising, and other functional partners to drive aligned execution and address business needs.
• Build strong internal and external partnerships that support client development, business growth, and brand recognition.
• Represent Tiffany & Co. and the Patek Philippe Salon with professionalism and a strong leadership presence, reinforcing the brand’s reputation and distinctive client experience.

Qualifications

• 15+years of luxury retail, fine jewelry, luxury watch, or related consumer goods experience, with significant experience leading sales teams and driving commercial results.
• Knowledge of luxury watches and the watch industry is preferred but not required.
• Demonstrated track record of achieving sales targets, improving productivity, and delivering sustainable business growth.
• Strong understanding of luxury client expectations and the ability to deliver a distinctive, personalized shopping experience.
• Experience attracting, developing, and retaining diverse talent while fostering a culture of accountability, inclusion, and continuous improvement.
• Strong communication, influencing, and collaboration skills, with the ability to partner effectively across functions and levels of the organization.
• Ability to balance strategic commercial priorities with hands-on leadership and day-to-day business execution.
• Strong organizational skills and attention to detail, with the ability to manage competing priorities in a dynamic luxury retail environment.
• Proficiency in Microsoft Office applications and familiarity with client relationship management and point-of-sale systems.
• Flexibility to work non-traditional hours, including evenings, weekends, and holidays, in accordance with business needs.
• Bachelor’s degree in a related field preferred.
• Must have authorization to work in the United States.

Compensation

The hiring range for this position ranges from $160,000-220,000. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.

About Us

Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. Creating an inclusive workplace and workforce where everyone belongs is at the core of our values. We’re committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.

We believe reaching your full potential requires a solid foundation, and your well-being is a central pillar. Eligible Tiffany employees are offered comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and vision insurance, 401(k) plans with company match, paid time off, alongside other meaningful employee offerings.

The Company provides equal employment opportunities to all employees and candidates for employment without regard to age, race, religion, color, national or ethnic origin, alien or citizenship status, sex, marital status, sexual orientation, gender identity, gender expression, pregnancy, disability, or military/veteran status. Tiffany is committed to working with and providing reasonable accommodation to applicants with disabilities.