Experience
- Bachelor’s degree required.
- At least 10 years of leadership or management experience, preferably in a customer service setting.
- In-house Client Services Center experience supporting a multichannel, multiproduct organization.
- Previous luxury retail experience preferred.
Skills
- Strong leadership and ability to motivate and engage a large, diverse team.
- Excellent verbal and written communication skills.
- Ability to multitask under pressure.
- Strong problem-solving and de-escalation skills.
- Target- and results-oriented.
- A flair for world-class customer service.
- Fluency in Spanish, French, Portuguese, or Mandarin/Cantonese is a plus.
Personality Traits
- Approachable, proactive, and solution-oriented.
- Pragmatic, with sound judgment and common sense.
- Passionate about understanding people’s motivations and skilled at mediating interpersonal challenges.
- Calm under pressure, with a business-focused approach.
- Leads by example through an active floor presence.