We have an exciting opportunity for you to enhance your career by joining Consumer & Community Banking - Data & Analytics team.
As an Analytics Solutions Manager within Consumer & Community Banking, Marketing, Credit & Customer Experiences , Credit Decisioning Business unit, you will be responsible to operate business-critical controls execution, strengthen operational controls and improve the effectiveness of a complex operating environment by streaming and transforming the way we operate. The role requires leading the implementation and ongoing oversight of Pricing business processes, including pricing-related changes, so that decisions turn into controlled, measurable outcomes for customers and the business. This is a hands-on business leadership position with accountability for delivery, issue resolution, performance oversight and continuous improvement. The role requires working across Business, Product, Technology, Operations, and Risk and Control partners to anticipate execution challenges and address the underlying causes of exceptions. It also requires embedding sustainable solutions rather than relying on recurring manual intervention.
The role also requires helping to modernize the control environment by finding opportunities for preventive controls, automation, advanced analytics and responsible AI-enabled workflows. Success requires strong business judgment, the ability to lead through ambiguity, and a disciplined focus on operational resilience and measurable value.
Job Responsibilities
- Business execution and operational leadership: Lead end-to-end execution of business initiatives and operational processes, including pricing-related changes, from requirements and readiness through implementation, validation and stabilization.
- Set implementation readiness and post-change validation standards. Ensure dependencies, open exceptions and handoffs are resolved by accountable owners before and after launch.
- Oversee operational performance, identify emerging issues early, and drive timely decisions and corrective actions across functions.
- Partner with Product, Strategy, Technology and Operations to turn business decisions into durable control process and system changes.
- Control management, monitoring and governance :Strengthen first-line risk and control practices by identifying process vulnerabilities, control gaps and emerging operational risks. Lead and manage a team of control analysts to monitor controls, resolve open exceptions, assess control design and operating effectiveness and reduce business residual risk.
- Oversee , SLAs, KPI/KRI and exception-monitoring frameworks with defined thresholds, separating expected activity from material deviations that require investigation or escalation.
- Lead root-cause assessment and remediation of significant or recurring exceptions, with clear ownership, milestones and evidence of sustainable closure.
- Control modernization and intelligent operations: Partner with Product and Technology to move appropriate manual or detective checks into preventive, system-enabled controls while keeping independent oversight in place.
- Act as business owner for technology-enabled control improvements: define requirements, success measures, validation criteria and human-review checkpoints.
- Stakeholder and team leadership: Run governance and operating rhythms that speed up resolution, make trade-offs transparent and keep ownership in place after implementation.
Lead and develop team members and workstream contributors through clear accountability, coaching and performance expectations.
Required Qualifications, Capabilities and Skills
- 9+ years of relevant experience in financial services business operations, business execution, implementation, operational controls or transformation.
- Proven ownership of complex operational processes or business implementations, including readiness, change execution, post-implementation monitoring and issue resolution.
- Strong understanding of first-line risk and controls, including operational risk identification, KPI/KRI monitoring, exception management, root-cause analysis and remediation.
- Ability to interpret operational data, identify meaningful patterns, prioritize risks, and give senior stakeholders concise recommendations.
- Practical understanding of how automation, analytics and AI can strengthen controls, and of the risks they introduce.
- Track record of collaborating across Product, Technology, Operations and Strategy partners without direct reporting authority.
- Experience leading teams, workstreams or cross-functional delivery groups with clear accountability for outcomes.
- Sound judgment, strong written and verbal communication, and the ability to manage multiple priorities across global teams.
- Bachelor's degree or equivalent professional experience.
Preferred Qualifications, Capabilities and Skills
- Experience in Consumer & Community Banking, Cards, Pricing Execution related processes or other high-volume consumer financial services operations.
- Experience modernizing first-line controls through process redesign, preventive controls, continuous monitoring or controls built into the product.
- Experience sponsoring or delivering analytics, intelligent automation, Generative AI or agentic AI use cases in a controlled enterprise environment, with measured benefits.
- Working familiarity with data and workflow tools such as SAS,SQL, Python, Tableau or Alteryx, to shape requirements and challenge proposed solutions with hands on experience.
- Exposure to change governance, operational resilience, benefits tracking and cross-border operating models.