Description & Requirements
The Data Integrity Account Specialist I is an important role in the successful deployment and ongoing support of Project Edison. The role ensures the development of the Symphony system aligns with project goals of delivering a system that effectively supports operational requirements of Baker McKenzie’s important IP rights management practice, meeting and exceeding user expectations for such a system for now and the future.
This role demands a proactive, independent while collaborative solution-oriented individual committed to showing excellence in process management, holistic problem solving with a strategic mindset while having a keen attention to detail, and service quality including in user support. Given that the demands of the project may change at different points, flexibility and adaptability to provide required support is key.
The role holder is required to be a subject matter expert on all functionalities and processes related to the Symphony system and how it interacts with operational and Baker McKenzie systems requirements. The core responsibilities include supporting the design, development, and implementation of the Symphony system, establishing and maintaining standard processes relating to Symphony, taking the lead on the Data Integrity team and assisting with comprehensive training programs and materials where required. Additionally, they will offer dedicated support to users, by addressing queries and resolving system issues promptly when the need arises. A critical aspect of this role is ensuring that all tasks related to the project are executed in alignment with the established project timeline and having excellent communication skills required for this and a project team and stakeholders in multiple locations.
Main responsibilities:
- Taking the lead on data validation tasks and work closely with IPSU Director, Project Manager, Business Product Lead, Project Edison members (including other specialist in the Edison core team, and Operations leaders and members, as well as BM technology teams, systems vendor, Baker McKenzie stakeholders, and clients for the successful implementation of the Project
- Develop and maintain a thorough understanding of Symphony functionalities and processes to serve as one of the points of contact for Project Edison for subject matter expertise and/or within their timezone.
- Support the design, development, and implementation of the Symphony system including by collating and defining business requirements
- Client support for Symphony including demos for a number of pitches
- Driving Symphony demos and liaising with BA team to prepare records and working with pitch team to develop demo
- Conducting training to BM offices and assisting with training of BA trainer pool
- Assist with training sessions and materials for users, empowering them with the knowledge and skills to utilize Symphony effectively
- Collaborate with cross-functional teams to align Symphony processes with broader project objectives
- Monitor the implementation of tasks related to Project Edison, ensuring adherence to the project timeline and quality standards
- Continuously evaluate and refine Symphony processes and including data validation to enhance user experience and project outcomes
Reports to: Assistant Manager
Key relationships:
- IPSU Management Team
- Project Edison members
- Baker McKenzie CDIT stakeholders instructing work to the Client Operational Support Team and/or using the Firm's IP Management systems.
- Agents instructed by the Client Operational Support Team including Local IPTech PGs and external counsel
- Clients of the CDIT PG
About us
Baker McKenzie empowers clients to compete in the global economy. We provide comprehensive and practical legal advice that cuts through complexity with clear, actionable guidance. Our people represent diverse cultures and jurisdictions, combining local know-how with international expertise to ensure your business thrives across borders.
Additional Information
Baker McKenzie is an Equal Opportunity Employer. We are committed to promoting diversity and inclusion for all. Our unique international culture is reflected in the drawing together of a worldwide family of individuals from diverse cultures and backgrounds in all of our offices. We encourage the best people - regardless of race, religion or belief if any, gender, gender identity, disability, sexual orientation or age - to fulfill their professional aspirations with us. We are committed to ensuring an inclusive and accessible experience for all candidates.
Reasonable Accommodation statement:
If you require a reasonable accommodation during the application process, please let your recruitment contact know. We are committed to working with candidates to ensure an inclusive and accessible experience in accordance with applicable laws and our commitment to diversity.
Requisition ID: 3393
Posting Date: 27-Oct-2026
Location Type: Hybrid
Full Time or Part Time: Full Time