We're seeking a future team member for the role of Vice President, OPS Business Planning and Analysis to join our GSS Operations team. This role is located in Lake Mary, Florida.
In this role, you'll make an impact in the following ways:
Leads analysis and reporting in support of business operations, enterprise initiatives, and strategic planning activities across the site.
Sets the approach for gathering, organizing, and interpreting operational data and metrics, applying judgment where precedent doesn't exist.
Turns complex data into reports, dashboards, and presentations that drive decisions at the leadership level.
Builds and maintains automation and reporting infrastructure, using tools like Python, Power BI, Alteryx, and UiPath.
Explores and applies AI-enabled tools and techniques to streamline operational workflows, surface insights faster, and reduce manual effort across the team.
Communicates fluently across technical and business audiences, translating between the two as needed.
Owns both informational and decision-seeking materials for senior stakeholders, and stays closely tied to how the broader organization measures and reports performance.
Leads or plays a senior analytical role on cross-functional project teams supporting enterprise and industry-wide initiatives, often spanning multiple years.
Identifies and drives process and technical improvement opportunities, building the business case and helping see them through.
Maintains and improves shared team resources and workflows, including SharePoint-based tracking and documentation.
To be successful in this role, we're seeking the following:
Bachelor's degree in Business, Finance, Information Systems, Technology, or a related discipline, or equivalent combination of education and experience.
7+ years of experience in operations, business analysis, quality assurance, or a related function within financial services or a similarly complex environment.
Demonstrated experience supporting large-scale, multi-year projects tied to industry or enterprise initiatives, with increasing ownership and autonomy over time.
Strong technical proficiency across data and automation tools, including but not limited to: Python, Power BI, Alteryx, and UiPath, with the ability to build solutions, not just use them
Strong problem-solving, organizational, and execution skills, with the judgment to manage competing priorities under pressure
Polished written and verbal communication skills, with experience presenting findings and recommendations directly to senior stakeholders and management
Preferred Qualifications:
Experience supporting treasury services, clearing, settlement, or other market infrastructure-related operations
Practical experience applying AI or generative AI tools to operational problems, process automation, data synthesis, or decision support, with the curiosity to keep pushing that further
Experience leading or supporting large-scale transformation, regulatory, or industry-driven change initiatives
Working knowledge of SharePoint for team collaboration, workflow, and documentation management