Role Overview
We are seeking a detail-oriented and proactive E-commerce Operations Executive to support the daily execution of our luxury fragrance business on key Chinese e-commerce platforms, primarily **Tmall** and JD.com. This role will serve as a crucial link between internal teams and external partners, ensuring smooth operational workflows, accurate inventory management, and high-quality customer engagement through CRM and content support.
Key Responsibilities
**1. Platform Operations & Order Management**
- Execute daily operational tasks on Tmall and JD.com, including product listing maintenance, price updates, and promotional setup in alignment with marketing calendars.
- Manage the end-to-end order processing workflow, ensuring timely coordination with logistics partners and customer service teams to maintain high fulfillment standards.
- Monitor stock levels across platforms, assist in forecasting, and coordinate with supply chain teams for replenishment and allocation to prevent out-of-stock situations or overstocking.
- Handle routine administrative processes related to platform compliance, invoice management, and sales reporting.
**2. CRM & Customer Experience Support**
- Support the execution of CRM campaigns on Tmall and JD.com, including member recruitment activities, point redemption programs, and exclusive gift-with-purchase setups.
- Assist in analyzing customer data to identify trends and support targeted retention initiatives.
- Collaborate with the customer service team to ensure brand tone consistency in consumer interactions and resolve escalated operational issues related to orders or memberships.
**3. Content & Digital Asset Coordination**
- Coordinate with internal marketing teams and external agencies to ensure timely delivery and accurate upload of digital assets (product images, videos, banners) to Tmall and JD.com.
- Perform quality checks on live pages to ensure visual consistency with Bulgari’s luxury brand standards and correct implementation of campaign mechanics.
- Support the localization and adaptation of global content assets for local e-commerce channels.
**4. Cross-functional Collaboration**
- Work closely with Marketing, Supply Chain, IT, and Finance teams to streamline operational processes and improve efficiency.
- Liaise with Tmall and JD.com platform account managers to stay updated on new tools, rules, and best practices.
Qualifications
- Bachelor’s degree in Business, Marketing, or a related field.* 2–4 years of experience in e-commerce operations, preferably within the luxury, beauty, or fragrance industry.
- Hands-on experience operating on **Tmall (Brand Store)** and **JD.com** platforms is essential.
- Strong understanding of e-commerce backend systems, order management processes, and basic CRM mechanics.
- Excellent attention to detail, with the ability to manage multiple tasks in a fast-paced environment.
- Proficient in Excel and PowerPoint; familiarity with data analysis tools is a plus.
- Fluent in Mandarin and English (written and spoken).
- Passion for luxury brands and a strong sense of aesthetic appreciation.
What We Offer
- Opportunity to work with a prestigious luxury maison.
- Dynamic and collaborative work environment.
- Competitive compensation and benefits package.