Assistant Manager, Vendor Management

Job Description

Role Purpose

The Assistant Manager, Vendor Management supports AXA Hong Kong’s operations by overseeing vendor‑related governance and activities. The role acts as a business partner to internal stakeholders and strategic suppliers, with a strong focus on data integrity, risk awareness and disciplined execution, ensuring vendor engagements are controlled, transparent and value‑adding.

Team Context

The Vendor Management team sits within the COO and forms part of the Operational Excellence & Innovation ecosystem. It works closely with operations (e.g. Business Process Outsourcing, Policy Delivery/Printing, Operations Systems, Customer Services) to:

• Enhance visibility and oversight of critical outsourcing engagements
• Reinforce AXA standards and policies through practical governance
• Support business owners in maximising supplier value and performance

This role reports to and supports the Vendor Management Lead.

Key Responsibilities:

1.Vendor Operations & Business Partnership

• Act as a business partner to operations, project, IT and data teams, and strategic suppliers to manage end‑to‑end vendor activities.
• Coordinate and follow up on actions with vendors and business owners, ensuring commitments, issues and risks are documented and resolved timely.
• Help business owners understand and use supplier capabilities, performance indicators and risk considerations beyond the contract.

2.Governance, Data Integrity & Risk

• Validate information from multiple sources, identify inconsistencies and escalate where necessary.
• Ensure information circulated is accurate, consistent and aligned with AXA standards.
• Support application of AXA’s Vendor Risk Framework and outsourcing governance in coordination with compliance, risk, procurement and security.

3.Process Adherence & Continuous Improvement

• Apply existing SOPs, templates and governance mechanisms to meet regulatory, risk and operational requirements.
• Follow established frameworks while identifying focused improvements to clarity, efficiency or usability (e.g. reporting templates, workflows).
• Work with the Vendor Management Lead to drive adoption of common practices and tools, encouraging compliant and consistent behaviour across stakeholders.

Key Stakeholders:

• Internal: Operations teams, project management, production support, data analytics, IT and related functions.
• External: Strategic suppliers and vendor partners.

Requirements:

Essential Qualifications & Experience

• University degree or above. Minimum 5 years of relevant experience, preferably in insurance operations, vendor/third‑party management, outsourcing, risk/operational governance or procurement in a regulated or matrix environment.
• Strong business acumen and operational understanding; this is a business partnership role, not a pure procurement role.
• Excellent communication skills in English and Cantonese; Mandarin an advantage.

Core Competencies & Mindset

• Business Partnership Orientation
• Engage business owners as partners, focusing on supplier performance, risks and opportunities rather than only contract administration.
• Work effectively with diverse stakeholder styles and guide them towards structured, governance‑aligned practices.
• Communication & Stakeholder Management
• Ability to manage multiple stakeholders, balance expectations and maintain transparency.
• Judgment & Data Validation
• Proven ability to assess and reconcile information from multiple sources before it is used for decision‑making.
• Process Discipline & Improvement
• Disciplined in following frameworks, with capacity to propose targeted improvements that enhance adoption, usability and operational clarity.

Nice‑to‑Have:

• Experience in vendor/third‑party governance, financial outsourcing or related guidelines (e.g. GL14).
• Experience in a regulated industry (insurance, financial services).
• Exposure to contract management and understanding of rights/obligations and business impacts.

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.

Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits), Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).