If you are customer focused, enjoy building relationships and providing financial advice to your clients, then a role as a Business Relationship Manager is for you.
As a Business Relationship Manager Senior (Sr. BRM) in Business Banking, you’ll be managing and developing a portfolio of large profitable business clients with annual revenue greater than 3MM+ . You’ll focus on business development, deposit/balance acquisition, product deepening, client retention and growth, and gaining referrals to increase primary bank share. As a Sr. BRM, you will provide a high-touch experience by building relationships and providing financial advice with a focus on client experience and risk management—while retaining and deepening existing relationships and acquiring new relationships through targeted prospecting and referrals.
Job Responsibilities
- Acquire, retain, and deepen a portfolio of approximately 70 business clients across stable/mature and growth/expansion stages, with annual revenue greater than $3MM+ provide business deposit and cash management solutions and manage business credit opportunities up to approximately $15MM; provide support to branch-based bankers on sizeable business credit deals as needed
- Deliver an outstanding experience to Chase business clients by providing customized business banking solutions aligned to their needs, using expertise in business, finance, credit, and risk management to recommend profitable portfolio solutions and proactively anticipate needs through market and industry monitoring.
- Grow the portfolio by prospecting for new clients (especially expanding businesses) and leveraging centers of influence and referral networks—partnering across Branch, Wealth Management, Private Bank, Asset & Wealth Management, Middle Market, and One Chase—to originate opportunities and build long-term primary banking relationships.
- Regularly conduct in-person visits with existing clients, prospects, referrals, and centers of influence at their places of business, looking for ways to develop the full financial relationship and increase primary bank share
- Understand the personal financial goals and needs of the owner(s); utilize knowledge of personal banking products and partner with Branch, Wealth Management, and Private Bank to identify and deliver appropriate personal financial solutions
- Utilize knowledge of treasury products and partner with product specialists to onboard clients seamlessly and ensure end-to-end delivery of new accounts and the full suite of products and services; leverage service teams to deliver an outstanding experience and follow up after account opening to determine additional solutions and establish digital capabilities
- Protect the firm by following sound risk management protocols and control policies and adhering to regulatory requirements
Required qualifications, capabilities and skills
- Minimum of 5 years’ experience in a Business Banking Relationship Management role or related business lending experience
- Strong knowledge of deposit/cash management products and knowledge of business credit underwriting with commercial credit training; use seasoned judgment to provide customized solutions that best meet client needs and present proactive alternatives
- Demonstrated ability to anticipate clients’ issues, own problems on clients’ behalf, and follow through with commitments
- Demonstrates strong tactical business development and negotiation skills; self-directed, proactive, and creative; uses sound judgment and navigates ambiguity to get things done
- Strong relationship-building and excellent communication skills with individuals at all levels, internally and externally; ability to influence others to achieve desired outcomes and leverage technology to interact with clients effectively and efficiently
- Strong existing business network and/or demonstrated ability to build one through active involvement in relevant community organizations and centers of influence
- Excellent organizational skills and the ability to manage, prioritize, work under pressure and meet tight deadlines, and balance client needs with risk and firm interests
Preferred qualifications, capabilities, and skills
- Bachelor’s degree in Finance or related field, or equivalent work experience
- Minimum of 3 years’ managing clients >$10MM+ revenue
- Proficient in Microsoft Office tools including Outlook, Excel, Word, and PowerPoint
- In-depth knowledge of diverse types of businesses, industries, markets, financial and economic concepts