Head of the Global Fraud Fusion Center, MD, C16

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Job Overview

The Head of the Global Fraud Fusion Center is an executive leadership role responsible for directing Citi’s enterprise proactive fraud intelligence, macro-detection, and adversarial threat simulation capabilities. Operating within the 1st Line of Defense, this executive will drive threat assessment and rapid containment across all global lines of business by uniting Cyber, Fraud, and Anti-Money Laundering (AML) intelligence into an integrated, actionable defense framework.

This senior leader will oversee three foundational operational pillars:

• Fraud Fusion Center Core Operations & Intelligence: Proactive detection and alerting, OSINT/cyber intelligence gathering, and dark web monitoring to safeguard product fraud, merchant operations, and rewards integrity.

• Fraud Vulnerability Testing & Ecosystem Orchestration: Cross-functional coordination across internal Data & Analytics, Technology, Cyber Security Operations (CISO/SOC), and external AI Frontier Model research partners.

• Fraud Red Team & Adversarial Simulation: Offensive threat testing, red teaming, and control validation across customer journeys and digital products.

The Head of the Global Fraud Fusion Center represents Citi with international law enforcement agencies, regulatory bodies, and industry alliances, positioning Citi at the leading edge of fraud defense and AI-driven security innovation.

Key Responsibilities

1. Strategic Leadership & Fusion Operations Oversight

• Provide executive leadership and operational governance over Core Fusion Operations (Detection & Alerting, OSINT, Product Fraud, and Merchant & Rewards Integrity) and the Fraud Red Team.

• Champion an agile, accountable, and high-performance culture across a globally distributed, multi-disciplinary organization of fraud analysts, cyber intelligence specialists, data scientists, and offensive testers.

• Break down organizational silos across business units, technology teams, CISO/SOC, Compliance, and 2nd/3rd Lines of Defense to enable rapid threat sharing and operational alignment.

2. Convergence, Intelligence Integration & Emerging Threats

• Lead the end-to-end integration of Cyber, Fraud, and AML threat intelligence to proactively uncover organized crime networks, dark web exposures, account takeovers, and multi-vector financial crime schemes.

• Continuously monitor the evolving criminal landscape to anticipate next-generation fraud vectors—including Generative AI, synthetic media/deepfakes, automated bot networks, and synthetic identity fraud—before they materialize at scale.

• Translate emerging external trends and tactical threat intelligence into strategic enterprise investment priorities, policy adjustments, and proactive defensive measures.

3. Red Team, Adversarial Simulation & Vulnerability Testing

• Direct the buildout, scaling, and continuous operation of Citi’s dedicated Fraud Red Team.

• Conduct continuous offensive simulations, stress tests, and scenario-based attacks across digital banking platforms, customer onboarding journeys, and modern payment ecosystems to uncover hidden systemic vulnerabilities and harden internal controls.

• Oversee fraud vulnerability testing by managing deep technical collaborations between internal Fraud Data & Analytics, Cyber engineering, Technology, and frontier AI research partners.

4. AI & Advanced Analytics Strategy

• Define and execute the Fusion Center’s technology roadmap, addressing the dual nature of AI as both an accelerant of criminal tradecraft and an enterprise force multiplier for proactive fraud defense.

• Partner with Enterprise Technology, Data Science, Cyber, and Risk teams to deploy advanced machine learning models, telemetry tools, graph/network linkage analytics, and behavioral biometrics across intelligence, real-time detection, investigations, and automated response workflows.

• Drive enterprise-wide macro anomaly detection to convert high-volume telemetry and transaction data into rapid containment actions and measurable loss avoidance.

5. Industry Alliances, Law Enforcement & External Engagement

• Serve as Citi’s principal ambassador across the global fraud intelligence ecosystem, establishing strategic partnerships with federal and international law enforcement bodies (e.g., FBI, Secret Service, Europol, Interpol).

• Actively participate in intelligence alliances (e.g., NCFTA) and industry consortia, driving adoption and standardization of frameworks such as MITRE Fight Fraud (F3)™.

6. Governance, Executive Communication & Performance Metrics

• Establish and track executive-grade Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) measuring Fusion Center efficacy, including speed-to-detection, mean time to containment (MTTC), control improvement velocity, and direct/indirect loss avoidance.

• Deliver clear, high-impact briefings, strategic threat assessments, and performance dashboards to Executive Committees, the Board of Directors, and global regulatory supervisors.

• Balance risk management decisively with customer experience, ensuring robust defense mechanisms preserve friction-free client journeys.

Required Qualifications

• Experience: 15+ years of progressive leadership experience in fraud risk management, cyber-fraud intelligence, financial crimes prevention, or security operations within global financial institutions, top-tier fintechs, or relevant intelligence/defense/government agencies.

• People Leadership: 15+ years of demonstrated success leading, mentoring, and scaling large, multi-disciplinary, and globally distributed technical teams.

• Threat & Domain Expertise: Deep mastery of cyber-fraud convergence, organized financial crime tradecraft, red teaming/adversarial testing, and enterprise digital payment systems.

• AI & Emerging Technologies: Strong, practical working knowledge of modern AI/ML technologies (including Generative AI, LLMs, automated agentic workflows, and synthetic media) and their application in fraud prevention, threat intelligence, and detection.

• Data & Telemetry Acumen: Working knowledge of advanced anomaly detection platforms, graph/linkage analytics, customer behavioral profiling, and cloud-scale telemetry tools.

• Stakeholder Management: Proven track record of briefing and advising executive committees, board members, regulatory authorities, and international law enforcement agencies.

• Communication & Execution: Exceptional communication, executive negotiation, crisis management, and cross-functional execution capabilities.

• Education: Bachelor’s degree from an accredited university (or equivalent global credential); extensive executive management experience required.

Preferred Qualifications

• Advanced Education: Master’s degree in Cybersecurity, Computer Science, Data Science, Information Systems, Criminal Justice, Financial Crime Risk Management, or Master of Business Administration (MBA).

• Professional Certifications: Relevant industry credentials, such as:

• Certified Fraud Examiner (CFE)

• Certified Information Systems Security Professional (CISSP)

• Certified Anti-Money Laundering Specialist (CAMS)

• Certified Threat Intelligence Analyst (CTIA) / GIAC Cyber Threat Intelligence (GCTI)

• Framework Experience: Practical experience implementing and operationalizing the MITRE Fight Fraud (F3)™ or MITRE ATT&CK® frameworks within large-scale enterprises.

• Public-Private Partnerships: Prior leadership experience within public-private information sharing bodies (e.g., NCFTA, FS-ISAC, Europol Financial Crimes Centre).

Core Competencies & Leadership Attributes

• Executive Presence & Influence: Ability to articulate a compelling strategic vision, build consensus across highly matrixed global stakeholders, and drive transformative change.

• Adversarial & Investigative Mindset: Instinctive grasp of threat actor psychology, attack vectors, and systemic vulnerabilities, enabling proactive defense before exploitation occurs.

• Future-Focused & Intellectually Curious: Continually anticipating technological shifts and emerging criminal trends, translating abstract threats into concrete operational strategies.

• Decisive & Crisis-Resilient: Proven track record of leading under high-pressure security incidents, making rapid, risk-balanced decisions that protect the enterprise.

• Client & Commercial Balance: Pragmatic approach focused on minimizing fraud loss and protecting institutional integrity while championing frictionless client experience.

• Talent Developer & Cultural Champion: Passion for cultivating top-tier talent, fostering psychological safety, inspiring followership, and advancing diversity, equity, and inclusion.

Technical Skills & Toolsets

• Intelligence & Dark Web: OSINT collection frameworks, dark web monitoring platforms, threat intelligence platforms (TIPs), and commercial threat data feeds.

• Analytics & Detection: Big data analytics platforms, entity resolution, graph/link analysis, real-time transaction monitoring engines, and behavioral biometrics telemetry.

• AI/ML & Frontier Models: Experience evaluating and utilizing generative AI models, machine learning classification/clustering algorithms, and automated adversarial simulation tooling.

• Frameworks & Standards: MITRE Fight Fraud (F3)™, MITRE ATT&CK®, NIST Cybersecurity Framework, and standard financial regulatory guidelines.

Compensation & Benefits

• Competitive base salary aligned with senior executive global compensation benchmarks.

• Annual discretionary incentive compensation (cash bonus and equity/long-term incentive awards).

• Comprehensive health, dental, and vision insurance coverage.

• Retirement savings plans with generous employer matching contributions.

• Executive wellness programs, parental leave, tuition assistance, and flexible workplace arrangements.

About Citi

Citi is a preeminent banking partner for institutions with cross-border needs, a global leader in wealth management, and a valued personal bank in its home market of the United States. Citi does business in nearly 160 countries and jurisdictions, providing corporations, governments, investors, institutions, and individuals with a broad range of financial products and services.

Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

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