Principal Technology Manager Pakistan

Position Overview

Short summary of the position’s responsibilities:

• The Country Technology Manager has responsibility for planning, directing and leading a Technology department in Pakistan, covering both branches, in Karachi and Lahore.
• The focus of this role is to support and execute against the vision of the organization in Service Operations.
• Creates goals and direction for his/her team and articulates the objectives to senior organizational leadership.
• Has a good knowledge of banking regulations and frameworks in Pakistan.

General Responsibilities:

• Articulates the objectives of Technology, Data and Innovation Group division strategy.
• Provides leadership and direction for the development of proposals and delivery of initiatives, in collaboration with clients and colleagues, for all new implementation projects.
• Provides oversight and guidance to ensure effective implementation and client satisfaction.
• Develops, fosters and maintains strong and productive working relationships at a senior level with clients, across both ‘RTB’ and ‘CTB’ functions. Builds and maintains a robust understanding of the clients’ business strategy, key drivers and current issues to inform the development of product/service implementation strategies that will meet clients’ needs.
• Collaborates with colleagues to support delivery of products to achieve positive outcomes for the Bank and its clients.
• Builds and maintains diverse, productive relationships with internal and external partners. Acts as a representative in internal decision-making forums, ensuring the voice of TDI/GTI division is heard and influences change in line with the Bank’s strategy.
• Drives the implementation of innovative business change solutions, including Product and Group CIO wide initiatives. Plays an active role in new product/service development, process and performance improvement initiatives to deliver industrialized solutions.
• Represents the ‘Voice of the Customer’ (VOC) within TDI/GTI division as it relates to the Products for which they are accountable, conveying the key drivers and issues that influence client groups, and recommends solutions. Provides support for new business initiatives, new market opportunities, new client groups, new business and vendor initiatives and any regulatory changes.
• Provides Control and Performance oversight, clients and partner functions with regular and adhoc Management Information (MI), analysis and insight. Plays an important role in the initiation, development and implementation of interventions to address changing business needs and to improve performance.
• Actively supports Clients’ performance against agreed financial and non-financial targets.
• Collaborates with Service Operations and Vendor & Performance Management colleagues to perform product-based performance audits and/or control reviews, including performance of strategic partners and local vendors. Provides client’s perspective and works with the wider team to drive out continuous improvement initiatives that deliver both incremental and step changes in performance.
• Highlights operational, regulatory and other risks to the Clients’ Directors and COO. Takes ownership for client liaison, identifying key issues and actively participating in their resolution to ensure client satisfaction with outcome.
• Drives Corporate Social Responsibility initiatives, promoting a culture of sustainability in the workplace.

Accountabilities

• Experience in one or more relevant technical areas.
• Experience managing the clients’ interface aspects of implementation projects.
• Provides ongoing and/or ad-hoc advice / project support.
• Provides advice in relation to regulatory submissions to CMA and contributes to such submissions where IT matters are concerned.

Decision Making

• Develops innovative business solutions and provide strategic advice and guidance to support the execution of business strategy, mitigation of risks and achievements of the company/division’s objectives.
• Designs and implement a sound financial and operating control environment.
• Manages  key  stakeholder  requirements/requests  –  Regulators,  Country  Management, Functional Management, Business Units, Committees (ExCo, OpCo).
• Delivers advisory and technical advice to the business and stakeholders as required.
• Represents the IT function on local boards/committees/forums.
• Manages departmental budget, identifies opportunities for saving, and cost avoidance, plan and adhere to strict cost discipline.

Leadership responsibilities

• Actively manages, mentors and leads a team of 5 technology employees.
• Good leader, able to work in virtual, global teams in a matrix organization, transfer knowledge and develop capability of team members.
• Able to work in high pace and under pressure environment.
• Adheres to and promotes the Company values and ethical framework.

Experience

Minimum 10 years of experience in Technology Management, in financial sector.

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.