Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Singapore Location Overview
Our Singapore office is located in the heart of the city’s financial district, providing a modern and collaborative workplace with convenient access to public transport, dining and business amenities. Singapore serves as a key regional hub for Bank of America, bringing together colleagues who support clients and businesses across Asia Pacific.
Global Payments Solutions Group
Bank of America’s Global Payments Solutions (GPS) business is hiring. Our focus on combining cutting-edge technology with innovative solutions, means we consistently deliver exceptional results for our clients.
Do you want to be part of our award-winning team? We are proud to:
- Be a leading provider of treasury and cash management solutions
- Deliver for over 100,000+ clients globally, including over 73% of the Global Fortune 500
- Be at the forefront of delivering treasury solutions across all segments and all industries, from middle-market businesses to the world’s largest corporate and financial institutions
- Provide a personalised service for our clients, backed with high-tech for their liquidity management, payments and receipts, trade and supply chain finance and FX and commercial card services
We want to hear from you if you are:
- A highly-motivated individual
- Has a client-centric focus who can advocate on their behalf
- Can challenge the status quo
- Collaborate with peers as well as having the ability to influence the conversation with diverse points of view
- Innovative with forward-thinking ideas
Overview
The Asia Pacific Regional Payments Product team is responsible for supporting the development, governance, delivery and commercialisation of payments solutions across the region. The portfolio includes domestic high-value and low-value payments, real-time payments, wires, payments on behalf of clients, virtual and reference account solutions, payroll, tax and utility payments, and payment transformation initiatives such as ISO 20022.
This role provides regional support to product managers across product launches, change governance, business and stakeholder readiness, product-risk routines, data analysis, commercialisation and client engagement. The successful candidate will help coordinate regional delivery across markets, promote consistency in requirements and implementation, and support the team for project portfolio, initiatives and product-governance responsibilities.
Responsibilities
Support Asia Pacific regional payment product managers with product launches, global rollouts, enhancements and business-as-usual product management across the regional payments portfolio.
Provide project and change-management support, including maintaining delivery plans, tracking milestones, dependencies, risks and issues, and coordinating regular working sessions with Technology, Operations, country product teams and other stakeholders.
Review and help finalise Business Requirements Documents (BRDs), working with accountable country teams to promote consistency, standardisation and reuse of requirements across Asia Pacific markets.
Coordinate product-launch intake and readiness activities across Global Payments Solutions and partner functions, including Global Treasury Management Operations (GTMO), Global Payment Operations (GPO), Technology, Risk, Compliance, Sales and Client Service.
Prepare and maintain product documentation, implementation materials, product guides, operating procedures and stakeholder-readiness artefacts; coordinate with partner teams to ensure their procedures and guides are updated for launch.
Support product-risk and governance routines, including data-quality reviews relating to sanctions, anti-money laundering, travel-rule requirements, regulatory-change processes, regional issue management, audit engagements and remediation tracking.
Assist with the ongoing management of applicable Single Process Inventories (SPIs), including governance routines, supporting evidence, performance and risk metrics and issue tracking.
Support client and deal engagements by developing product inputs for Requests for Proposal (RFPs), pitches, client discussions and bespoke payment solutions, including virtual account management, payments on behalf of clients, payroll, real-time payments and ISO 20022.
Analyse key business and product metrics, identify trends and prepare clear insights for management discussions and international payments business reviews.
Support product commercialisation by preparing marketing collateral, launch communications, regional product updates, newsletters, sales materials and client-facing content in partnership with Marketing and Sales teams.
Provide coordination and subject-matter support for ISO 20022 enquiries, regional enablement, client-migration communications and engagement across Asia Pacific.
Partner with Operations to identify manual processes and non-standard procedures, and assess technology-led automation or non-technology process improvements that reduce manual handling, operational risk and processing complexity.
Build effective relationships across regional and global Product, Sales, Relationship Management, Technology, Operations, Risk, Compliance, Legal, Marketing and country teams to accelerate decisions and resolve delivery or client issues.
Monitor relevant payment-market, regulatory and technology developments, and contribute regional insights and ideas to product strategy, roadmap and prioritisation discussions.
What we are looking for:
- Experience in product management, payments, transaction banking, financial services, consulting, project delivery or a related technology environment; applications from strong Analyst- or Associate-level candidates are welcomed.
- Knowledge of payment products or payment infrastructure, with an interest in domestic clearing, wires, real-time payments, ISO 20022 and emerging payment capabilities.
- Experience supporting product launches, technology delivery or change initiatives, including requirements documentation, milestone tracking, stakeholder coordination and readiness activities.
- Ability to review detailed business requirements and identify opportunities for regional consistency, standardisation and process improvement.
- Strong analytical skills, with the ability to work with product and business data, identify trends and translate findings into concise, decision-useful insights.
- Clear written and verbal communication skills, including the ability to prepare product documentation, management updates, client materials and presentations for technical and non-technical audiences.
- A client-focused and commercial mindset, with the confidence to support deal teams, respond to product enquiries and contribute to practical client solutions.
- Good organisation and attention to detail, with the ability to manage multiple priorities, maintain governance records and escalate risks, issues or dependencies promptly.
- Ability to collaborate across countries and functions, influence without direct authority and work effectively with regional and global stakeholders.
- A proactive, accountable and curious approach, with a willingness to learn complex products, systems, operational processes and risk requirements.
- Exposure to Asia Pacific payment clearing systems, virtual account management, payments on behalf of clients, payroll, tax and utility payments, sanctions or anti-money laundering controls would be an advantage but is not essential.
Benefits of working at Bank of America
Singapore
- Comprehensive medical coverage and wellness support for you, with options that may extend to eligible dependants.
- Competitive retirement and insurance benefits designed to support your long-term financial wellbeing.
- Family-friendly leave and support programmes to help colleagues manage personal and caregiving responsibilities.
- A range of flexible benefits that can be selected according to individual and family needs.
- Access to emotional wellbeing resources, counselling and mental health support.
- Access to an Employee Assistance Programme for confidential support with everyday matters.
- Opportunities to support charitable causes through employee giving and matching programmes, where applicable.
- Learning, development and networking opportunities across Singapore and the wider Asia Pacific region.
- Opportunities to give back to the community, develop new skills and connect with colleagues through volunteering.
Bank of America
Good conduct and sound judgment is crucial to our long-term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.
We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.