Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Singapore Location Overview
Our Singapore office is located in the heart of the city’s financial district, providing a modern and collaborative workplace with convenient access to public transport, dining and business amenities. Singapore serves as a key regional hub for Bank of America, bringing together colleagues who support clients and businesses across Asia Pacific.
Global Payments Solutions Group
Bank of America’s Global Payments Solutions (GPS) business is hiring. Our focus on combining cutting-edge technology with innovative solutions, means we consistently deliver exceptional results for our clients.
Do you want to be part of our award-winning team? We are proud to:
- Be a leading provider of treasury and cash management solutions
- Deliver for over 100,000+ clients globally, including over 73% of the Global Fortune 500
- Be at the forefront of delivering treasury solutions across all segments and all industries, from middle-market businesses to the world’s largest corporate and financial institutions
- Provide a personalised service for our clients, backed with high-tech for their liquidity management, payments and receipts, trade and supply chain finance and FX and commercial card services
We want to hear from you if you are:
- A highly-motivated individual
- Has a client-centric focus who can advocate on their behalf
- Can challenge the status quo
- Collaborate with peers as well as having the ability to influence the conversation with diverse points of view
- Innovative with forward-thinking ideas
Overview
CashPro® is Bank of America’s fully integrated multichannel experience that helps companies improve control, visibility, processing, and scale. CashPro® delivers this experience through multiple channels: CashPro® Online, the CashPro® App, CashPro® API and CashPro® Connect.
This Product Manager role sits within the Digital Platforms and Channels team and supports CashPro® Payments, Forecasting and Information Reporting, together with User Experience and Access Controls, across the CashPro® Online channel for the Asia Pacific markets.
Responsibilities
- Support the management of the Payments product suite within CashPro® Online for Asia Pacific, including roadmap execution, product maintenance and coordination with the technology teams, and utilities that support it.
- Support CashPro® activities for Asia Pacific by gathering requirements, monitoring delivery and helping align regional needs with the global product roadmap
- Assist with Information Reporting for CashPro® in Asia Pacific, including documenting regional requirements and tracking their consideration within the global product roadmap.
- Contribute to improvements to the CashPro® Online user experience by gathering feedback and partnering with design and technology teams on usability, client adoption initiatives and market intelligence
- Support Access Controls activities for CashPro® Online, including client entitlements, security profiles and user permissioning, in line with established governance and risk controls.
- Develop a practical understanding of the product capability, including the user interface, middleware applications, databases, payment processing engines, entitlement and access-control configurations, and client customisation options.
- Build knowledge of the competitive landscape and relevant market trends within digital channels and payments.
- Contribute ideas for product enhancements based on industry trends, regulatory developments and client feedback.
- Work with regional and global stakeholders, including Product, Sales, Technology, Operations, Compliance, Marketing and external vendors, to support product delivery and issue resolution.
- Support business development by contributing to Request for Information (RFI)/Request for Proposal (RFP) responses, sales presentations and client onboarding activities.
- Participate in product planning and roadmap discussions by sharing client feedback, analysis and relevant market insights.
- Collaborate with product managers across related areas in the region such as Receivables, CashPro® Service, CashPro® Administration, Transactional Foreign Exchange and Liquidity.
- Assist in preparing business cases, prioritisation materials and data-driven recommendations to support regional and global product decisions.
- Support responses to internal audit and risk reviews, maintain product documentation, and help track remediation and regulatory-change activities under the guidance of senior product managers.
What we are looking for:
- Some experience in product management, payments, transaction banking, financial services or a related technology environment would be beneficial.
- Basic knowledge of treasury services, banking platforms or client processes, with an interest in digital platforms, payments, cash forecasting and reporting solutions.
- An interest in digital User Experience and a willingness to learn how client feedback is translated into product and design requirements.
- Awareness of the complexities of global operations, systems and cross-border or multi-jurisdictional services would be helpful.
- A basic understanding of technology systems and an interest in how technology supports innovation and regulatory change in payments.
- Experience supporting projects, coordinating tasks, meeting deadlines and tracking delivery.
- Good attention to detail, with the ability to identify risks or issues and escalate them appropriately.
- Able to organise priorities, manage regular responsibilities and respond constructively to ad hoc demands.
- Able to gather evidence, prepare clear analysis and contribute a regional perspective to product discussions.
- Clear written and verbal communication skills, with the ability to work effectively with both technical and non-technical colleagues and build positive working relationships.
- A responsible and proactive approach, with a willingness to learn, seek guidance and follow through on agreed tasks.
- Exposure to Asia Pacific payment clearing systems, host-to-host connectivity and/or Transactional Foreign Exchange (TFX) would be an advantage but is not essential.
Benefits of working at Bank of America
Singapore
- Comprehensive medical coverage and wellness support for you, with options that may extend to eligible dependants.
- Competitive retirement and insurance benefits designed to support your long-term financial wellbeing.
- Family-friendly leave and support programmes to help colleagues manage personal and caregiving responsibilities.
- A range of flexible benefits that can be selected according to individual and family needs.
- Access to emotional wellbeing resources, counselling and mental health support.
- Access to an Employee Assistance Programme for confidential support with everyday matters.
- Opportunities to support charitable causes through employee giving and matching programmes, where applicable.
- Learning, development and networking opportunities across Singapore and the wider Asia Pacific region.
- Opportunities to give back to the community, develop new skills and connect with colleagues through volunteering.
Bank of America
Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.
We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.