Family Office Services Director

Family Office Services Director

Client-facing role progression: Family Office Services Director

Who we’re looking for

The Family Office Services (FOS) Director is responsible for supporting and strengthening relationships with family offices and families of significant wealth, delivering strong commercial outcomes while setting the standard for client experience, risk discipline, and collaborative leadership. The role balances business development, long-term client outcomes, team contribution, and firm-wide stewardship.

The role is non-regulated, although the role holder should bring relevant specialist knowledge or expertise in an area that supports the needs of wealthy families and family offices, and maintain the professional standards required for the role.

About Cazenove Capital

At Cazenove Capital we look after private individuals, families and charities. We are the wealth management business of the global investment manager Schroders. We help our clients around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.

About Schroders, our parent company

Schroders is a global investment manager which provides active asset management, wealth management and investment solutions. We aim to provide excellent investment performance to clients through active management. We serve a diverse client base that includes pension schemes, insurance companies, sovereign wealth funds, endowments, foundations, high net worth individuals, family offices, as well as end clients through partnerships with distributors, financial advisers, and online platforms.

Established in 1804, we have around 5,500 people across 36 global locations. Schroders' success can be attributed to its diversified business model, spanning different asset classes, client types and geographies.

The base

We have been in 1 LWP since 2018. We’re close to our clients, in the heart of the UK’s financial centre and we have everything we need to work flexibly.

The team

We are one of the largest UK-based wealth management firm, headquartered in London but with offices around the country. We help private clients, families, charities and some institutions meet their long term goals by offering our expertise in investment, wealth planning, lending and family office services.  We draw on the resources of the Schroders group, as well as having our own in house investment team.

We're open to flexible working, so we can all balance our personal and professional commitments.

What you’ll do

Scope & Accountability

• Responsibility for the family office needs of a defined portfolio of client relationships

• Accountability for client service, retention, and commercial performance against agreed targets

• Responsibility for operating within agreed risk, governance, and regulatory parameters

• Contribution to team culture, collaboration, and shared success

• Commitment to personal development and supporting the development of others

Key Responsibilities

1. Growth & Commercial Leadership

• Deliver agreed targets across gross new assets, FOS revenue growth, and client profitability metrics

• Drive revenue growth through deep client relationships, proactive opportunity identification, and a clear business development plan

• Originate and convert high-quality opportunities, including those with complex and strategic needs

• Act as a trusted referral partner across the firm, generating and receiving meaningful internal and external referrals

2. Client Leadership & Experience

• Set the standard for exceptional client service and long-term retention

• Build trusted, multi-generational relationships with key clients, families, family offices and influencers

• Demonstrate a strong understanding and application of the firm’s Tier 1 proposition to ensure alignment with long-term wealth objectives and specific needs of families and their family offices

• Lead collaborative client solutions, drawing on specialist and investment expertise as appropriate

• Support next-generation planning and longer-term relationship continuity where relevant to client needs

3. People, Leadership & Role Modelling

• Demonstrate visible leadership through behaviour, professionalism, sound judgement, and accountability

• Act as a role model for client focus, collaboration, and ethical decision-making

• Support, coach, and help develop colleagues across FOS, including FOS Managers, Assistants, Associates, and Family Office Support

• Invest in personal development, seek regular feedback, and contribute to a high-performance culture

• Contribute thought leadership internally and represent the firm credibly in appropriate external forums

4. Operational & Platform Excellence

• Ensure FOS engagements are managed in a commercially sustainable and profitable manner, within the parameters and controls available to the role

• Share knowledge and expertise to strengthen the consistent delivery of FOS

• Champion scalable, innovative, and efficient ways of working that support long-term client and business outcomes

• Use data, insight, and digital tools to support effective decision-making and improved client outcomes

5. Risk, Governance & Professional Standards

• Maintain a strong risk culture with disciplined client and relationship oversight

• Ensure KYC, client documentation, and ongoing FOS reviews are completed to a high standard

• Recognise where client needs involve regulated advice or activity and involve appropriately qualified colleagues

• Comply fully with all firm, divisional, and regulatory responsibilities relevant to the role

• Complete mandatory training on time and maintain high professional and conduct standards

Key Relationships

• Clients and family groups within the assigned portfolio of client relationships

• FOS Managers, FOS Assistants/Associates

• Portfolio Directors, Portfolio Managers, Assistant/Associate Portfolio Managers, Client Services Executives, Team Managers, and Team Heads

• Investment, Planning, Wealth Advisory and specialist partners

• Risk, Compliance, and operational colleagues

What Success Looks Like

• A well-managed and commercially sustainable portfolio of client relationships, delivered within agreed targets and risk parameters

• High client satisfaction and strong long-term retention

• Trusted partnerships across the firm and a strong contribution to referrals and collaboration

• Strong risk and governance outcomes with no avoidable issues

• Recognition as a senior role model who develops others and contributes positively to team culture

The knowledge, experience and qualifications you need

Relevant specialist knowledge or expertise in an area that supports the needs of wealthy families and family offices, and the professional standards required for the role.

What you’ll be like

A role model for client focus, collaboration, and ethical decision-making, demonstrating professionalism, sound judgement, and accountability. Committed to personal development and supporting the development of others.

We recognise potential, whoever you are

Our purpose is to deliver excellent investment performance to clients through active management. We believe diverse perspectives and an inclusive culture help us make better decisions and achieve better outcomes for our clients. That's why inclusion is a strategic priority for us, and we are an equal opportunities employer. You are welcome here, regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background, or any other protected characteristic.

We will consider flexible working arrangements for all roles and provide reasonable accommodations to support applicants and employees, including those with neurodiversity, disability, or physical and mental health needs. For more information, please visit our FAQs.