Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Job Profile Summary:
Join us at an exciting stage of our digital transformation as we harness technology, data and AI to transform our distribution channels, improve productivity and deliver better customer and business outcomes.
The Distribution Digital Enablement team shapes and delivers next-generation digital and AI-enabled capabilities, taking initiatives from ideation and user-centered design through requirements, development, testing, governance, launch and continuous improvement.
As a Digital Enablement Manager, you will translate business needs into impactful digital solutions, working across Business and Technology teams to drive product development, UAT and quality assurance, defect resolution, business sign-off, adoption and operationalization.
You will also identify opportunities to leverage AI, automation and data to enhance distributor journeys and continuously improve our digital platforms.
Job Description:
- Drive the development of next-generation digital distribution and AI-enabled capabilities to improve productivity, efficiency and effectiveness through continuous ideation, development, launch and iteration.
- Identify opportunities to leverage AI, GenAI, automation and data-driven solutions to enhance distributor journeys, streamline business processes and deliver better business and customer outcomes.
- Champion user-led design by engaging distributors throughout the design process to ensure solutions meet user, customer and business needs.
- Define end-to-end business processes and journeys, articulate business value, and translate opportunities into use cases, requirements and prioritized product features.
- Drive digital and AI initiatives from proof-of-concept through implementation and operationalization, including feasibility assessment, stakeholder alignment, testing, governance and business readiness.
- Partner with Business Analysts, Tech Product Owners and Engineers to define requirements, review user stories, clarify business rules and priorities the product backlog.
- Oversee solution quality through UAT, business sign-off and post-production verification, including appropriate evaluation and testing of AI-enabled capabilities.
- Plan, execute and coordinate UAT to validate solution quality and business requirements, engaging relevant Business SMEs for testing and sign-off, and supporting defect triage, prioritization, resolution and retesting through to deployment.
- Collaborate with Technology, Customer, Compliance and Risk teams to ensure appropriate governance, controls, guardrails and human oversight are incorporated throughout the solution lifecycle.
- Support adoption and change management through effective communications, training and stakeholder engagement for new launches and enhancements.
- Monitor project delivery, communicate progress and priorities, and proactively manage risks, issues, dependencies and follow-ups.
- Manage ongoing operations and BAU support of digital platforms, including incident management, issue resolution, operational monitoring and platform maintenance.
- Monitor adoption, user experience, solution quality and operational performance, using feedback and usage insights to priorities continuous improvements.
Who we are looking for:
- Proficient in project governance, execution and risk management; able to deliver excellence in fast-paced, agile environments.
- Strong understanding of user-centered design principles, with experience in user research and feedback integration.
- Data-driven decision-making and ability to translate complex business requirements into actionable deliverables.
- Good understanding of AI and Generative AI concepts, with the ability to identify practical business use cases and translate them into solution requirements.
- Experience or familiarity with AI solution development and implementation lifecycle, including use-case definition, testing and validation, governance, guardrails, human oversight, deployment and continuous improvement.
- Ability to critically evaluate AI-generated outputs and work with business and technology teams to define quality expectations, acceptance criteria and appropriate controls.
- Awareness of responsible AI considerations, including accuracy, data/privacy, security, transparency, human oversight and the potential risks associated with AI-enabled solutions.
- Creative, innovative and collaborative mindset with good business acumen.
- Skilled in stakeholder management and clear communication across all levels; excellent written and verbal English.
- Highly organized, detail-oriented and capable of managing multiple priorities under tight timelines.
- Self-driven, adaptable and comfortable with ambiguity; proactive in problem-solving.
- Ability to define product vision and inspire teams; effective team player who can work independently.
- Curious about emerging technologies and able to challenge the status quo by identifying new opportunities to apply digital and AI capabilities.
- Familiarity with tools such as JIRA, Confluence and Figma.
Working Experience:
- 5 to 8 years in overseeing or supporting digital platforms, transformation project management and execution related roles in the financial / insurance sectors
- Experienced in navigating large and complex organisations, including gaining access to key executives and stakeholders and successfully managing relationship building dynamics and processes
- Experience working in Agile/Scrum environments
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.