Key Responsibilities
- Manage client onboarding, maintenance, reviews, remediation, and offboarding.
- Support SLIK reporting, data reconciliation, controls, and issue resolution.
- Ensure compliance with regulatory requirements, policies, procedures, and audit standards.
- Maintain effective procedures and escalate material risks or issues as required.
- Support UAT, process improvements, automation, and system changes.
- Partner with Relationship Managers, Operations, Compliance, Risk, and Technology
Strategy
Enablement Standards
• Champion consistent application of Department Operating Instructions (DOIs) and standard work across the Client Management teams
• Support and contribute to a consultative, collaborative, and risk-based approach towards addressing identified risk issues
• Support the development of a local culture of open and transparent engagement with auditors and regulators across the Client Management teams
• Enhance Client Management knowledge and embed risk management, governance, and reporting best practices
• Facilitate a “zero operational loss” and “first time right” culture by servicing as a subject matter expert in areas of responsibility.
• Development and implementation service delivery strategy working with Client Management teams and CIB Business.
• Develop strategies to improve the efficiency and effectiveness of regulatory reporting within Country Client Management through offshoring, nearshoring, and reduced manual work.
Business
• Support regulatory and audit requests pertaining to Client Management areas of responsibility
• Maintain good working relationships with the various Business Units, Finance, Risk, Technology, and Operations community
• Undertake ad-hoc duties and when delegated by Line Manager. Drive overall the regulatory reporting performance for CIB as part of the responsibilities of the Client Management Team member,
• Support CIB related to new initiatives and products and to ensure that the process involved are in line with operational procedures.
Processes
• Implement policies and procedures for the Country with guidance from Group policies and procedures for governance and regulatory reporting related, working with relevant stakeholders, and Business Heads
• Ensure that effective arrangement is in place for the prevention of money laundering in line with Group Policy and Standards, and local legal regulatory requirements in their areas of responsibility
• Streamline and digitize end-to-end processes in regulatory reporting – CM Enablement for Corporate and Institutional Bank workflow to reduce manual hand-off, reduce risk and improve client/customer service collaborating with Country Finance, CIB credit and other stakeholders.
• Ensure high security and protection of the Bank’s, Client information and assets.
Key stakeholders
• Client Management Managers, Specialists, Makers, and Checkers
• Country Client Management Head
• Country Operational Risk
• Country Compliance
• Group Internal Audit
• Country Operational Risk Committee
• Corporate & Investment Banking Credit Approver
• Country and Business Finance
Our Ideal Candidate
• Meticulous with a good eye for detail; able to work quickly and accurately
• A team player with good interpersonal skills
• Ability to work independently and able to cope with pressures from tight deadlines
• Good writing and presenting skills in English
• Proficient in MS Excel and other MS Office
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days).
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.