ResponsibilitiesYou will join a new Feature Team based in Warsaw, with peers located in France and India.With 11 colleagues and your direct manager you will maintain and develop Loan IQ – an application used by the Structured Finance teams. As a member of LOAN IQ Support Team & Production Chapter, your goal will be to contribute to the IT production level of service, quality and user satisfaction.Your goal will be to ensure a Business Analyst role in an Agile environment.Your future scope of responsibility will cover:Supporting back office and middle office team as a help desk (1st line of support) for incidents and requests related to Loan IQ applicationInforming end users about application incidents and their resolutionIdentifying recurring functional issues and proposing permanent solutionsDeveloping the documentation and contributing to a knowledge base of best practicesPerforming release quality checksPreparing reports for the operations teams, using SQLTaking active participation in continuous improvement activitiesPartnering with development teams to ensure timely resolutionLiaising with clients to investigate the incidentsProfile requiredWe expect from the candidates:Previous experience in back or middle office in structured financeStrong knowledge of Loan IQFluency in English, Polish or French will be a plusCustomer service oriented continuous improvement mindsetExcellent analytical & problem-solving skillsInterpersonal skills and Team playerGood communication skills and collaboration with colleagues from different professional and cultural backgroundsRelational database & SQL querying knowledge or willingness to learnWhy join usYour future with Société Générale will include:Work in a pleasant atmosphere as part of an international team in a brand-new office in the center of Warsaw, designed with facilities for people with disabilitiesAn active role in an international structure and the opportunity for growthAccess to educational platforms and language coursesStabilityCompetitive salary based on seniority and skillsSupport in quick adaptation in the companyExtraordinary health package with extensive dental careHybrid work (3 office days per week) and one-time bonus for home office equipmentEven more benefits such as meal allowance, holiday fund, sports card and insurance*Please be informed that we will be accepting only resumes in English.Business insightAt Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!Still hesitating?You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

Functional Support Analyst Loan IQ - IT (Information Technology) - Warsaw, Poland

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