Join Deloitte’s Continuous Service Improvement (CSI) team in USI, where you will help improve how enabling services are designed and delivered.

As a Specialist Assistant Manager, Technical Project and Program Management, you will turn complex operational workflows into clear, reusable process models that support service quality, efficiency, controls, and automation readiness.

You will work with subject-matter experts, service owners, and improvement teams to shape current- and future-state processes, inform operating-model decisions, and enable transformation initiatives.

Work you'll do

As a Specialist Assistant Manager, Technical Project and Program Management on the Continuous Service Improvement (CSI) team, you will be responsible for:

• Lead end-to-end process discovery and validation with subject-matter experts, service owners, and operational stakeholders.
• Translate current-state workflows into BPMN 2.0 process models that document events, gateways, decisions, handoffs, exceptions, roles, systems, data, controls, and dependencies.
• Identify opportunities to simplify, standardize, automate, control, or redesign work and develop practical future-state process models.
• Define prioritized work packages with the CSI Project Lead and coordinate milestones, dependencies, decisions, approvals, and resource requirements.
• Monitor delivery quality and timing; provide progress updates and escalate risks, dependencies, and quality concerns with recommended actions.

The team

The Continuous Service Improvement (CSI) team supports Enterprise Business Solutions (EBS) service areas by enabling process improvement, service transformation, and consistent process governance.

The team partners with IT Services, Talent, Learning Services, Clients & Industries, and Engagement Support Services to create trusted process information and improve how work is delivered.

Team members collaborate across service-delivery teams to connect people, processes, technology, data, and controls in support of scalable services.

Location: Hyderabad

Shift Timings: 11 AM to 8 PM

Qualifications

Required:

• Bachelor’s or master’s degree.
• 4–8 years of experience in a shared-services environment.
• Experience facilitating business-process discovery, documentation, and validation with subject-matter experts and operational stakeholders.
• Experience creating Business Process Model and Notation (BPMN) 2.0 process models that document events, gateways, decisions, handoffs, exceptions, roles, systems, controls, and dependencies.
• Experience translating stakeholder input into process flows, operating insights, risks, requirements, and improvement opportunities.
• Experience managing multiple process-mapping or process-design deliverables, including work packages, milestones, dependencies, and approvals.
• You must reside within a commutable distance of your assigned office with the ability to commute daily, if required, without the need for overnight accommodations.

Preferred:

• Hands-on experience using iGrafx Process 360 or a comparable business process management platform.
• Experience creating journey maps that reflect internal or external customer and colleague experiences.
• Experience using value stream mapping to identify waste, delay, duplication, rework, and improvement opportunities.
• Experience applying Lean, Six Sigma, structured problem solving, process redesign, or service-improvement methods.
• Experience contributing to continuous service improvement or service transformation initiatives.
• Experience with automation platforms, AI-enabled solutions, workflow tools, or service-management technology.