Help businesses thrive by connecting them with credit card solutions that support cash flow and growth. In this field-facing role, you will coach and partner with banking teams to deliver standout client experiences and stronger results.
Job Summary:
As an Ink Product Support Specialist in Business Card Services, you partner with bankers and relationship managers to deliver business credit card solutions that meet client needs. You lead hands-on training and workshops that build confidence, consistency, and strong product knowledge across your territory. You also gather feedback from the field and clients to help us improve how we serve customers. Your work directly supports client growth, banker success, and responsible expansion of our card business.
Job responsibilities
- Partner with bankers and relationship managers to identify client needs and position business credit card solutions for cash flow and capital needs
- Serve as a subject matter expert on business card products, features, processes, and servicing pathways
- Build and execute a territory plan to drive growth and deepen relationships through consistent field engagement
- Deliver in-person workshops and trainings to increase product fluency and strengthen sales and servicing routines
- Join client meetings as needed to support solutioning and strengthen banker confidence in conversations
- Provide clear, practical guidance on how to position product value and address common questions and objections
- Act as a liaison between the field and product partners by capturing feedback, themes, and opportunities for improvement
- Collaborate with banking and regional leaders through regular meetings and forums to align on priorities and performance
- Coordinate with marketing partners to support campaigns, materials, and field readiness within the territory
- Promote a strong risk and control mindset by following procedures and reinforcing responsible practices
- Track activity and outcomes to inform priorities, coaching focus, and continuous improvement
Required qualifications, capabilities, and skills
- Five or more years of relevant experience in financial services, sales enablement, product support, or relationship-based client roles
- Strong knowledge of business banking needs and how credit products can support clients
- Proven ability to teach, coach, and present to groups; comfortable leading workshops and speaking in front of audiences
- Excellent written and verbal communication skills with the ability to explain complex topics clearly
- Territory management experience, including prioritization across multiple locations and partners
- Collaborative, positive approach with the ability to build trust across large, cross-functional teams
- Detail-oriented, organized, and able to manage a high volume of activity in a fast-paced environment
- Ability to gather feedback, identify patterns, and translate insights into practical improvements
- Sound judgment and commitment to following policies, procedures, and process expectations
- Ability to manage competing priorities with limited day-to-day guidance
- Willingness to travel extensively within the assigned territory
Preferred qualifications, capabilities, and skills
- Experience supporting business credit card products, card servicing, or card sales enablement
- Prior people management experience
- Experience partnering with marketing teams on readiness, field execution, or campaign support
- Strong relationship-building skills across branch, business, and regional leadership teams
- Demonstrated ability to influence without direct authority and align partners to shared goals
- Experience improving processes based on field feedback and customer insights
- Strong planning and calendar management in a high-travel, multi-site role
Optional additional Information
- Travel expectation: approximately 60–70% of the month within the assigned territory