Cash & Trade Proc Intermediate Analyst

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Job Overview

The Cash & Trade Proc Intermediate Analyst is an intermediate level role responsible for ensuring transactions are processed accurately and on time in coordination with the Transaction Services team. The overall objective is to research, conduct analyses, and resolve issues.

Responsibilities:

• Create customized transaction services reports based on data analysis
• Monitor and research errors to ensure adherence to audit and control policies
• Resolve transaction services issues and use technical expertise/ judgment to conduct complex analysis
• Anticipate and respond to requests for transaction deliverables from internal and external clients and vendors
• Develop and recommend strategic decisions based off in-depth comprehension of how the Cash & Trade operations team interacts with others business unites in accomplishing objectives
• Assist with providing informal guidance or on-the-job-training to new team members as required
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Independently exercise judgement and decision-making in managing day-to-day responsibilities, including evaluating complex situations, resolving issues, and determining appropriate courses of action. Drive and influence delivery of work within area of responsibility, contributing to operational priorities and ensuring progress against timelines. Will be accountable for delivery outcomes, including quality and timelines, and may have a measurable impact on business results within scope. In addition, will provide oversight on execution by reviewing outputs, guiding approach where required, and addressing gaps to ensure delivery meets expected standards. Take ownership of decisions and deliverables within remit, applying analytical thinking and professional expertise to solve problems and ensure effective outcomes.
• Support execution of business decisions within the function by translating direction into actionable steps and ensuring effective follow‑through. Address non‑routine situations and practical challenges by applying judgement to identify solutions or take decisions within scope. Will support effective functioning of the business area by ensuring processes are implemented consistently and outputs meet expected standards. Operate across varied and evolving situations, exercising discretion to respond to changing requirements and priorities, while ensuring reliability, timeliness, and quality in execution within defined scope.
• Applies domain expertise and advanced analytical capability to deliver outputs aligned with established standards and professional benchmarks. Evaluate business requirements by analyzing complex issues, forming well‑reasoned views, and recommending practical, implementable solutions. Apply structured thinking, analytical rigor, and creativity in approaching work, particularly in situations where standard methodologies may require refinement. Exercise sound professional judgement in interpreting requirements and determining appropriate courses of action, taking into account the broader business context and potential implications.

Qualifications:

• 2-5 years of experience in a related role within trade / cash operations management
• Effective verbal and written skills
• Effective communication and analytical skills
• Effective relationship management skills
• Expert level proficiency in Windows, MS Project, and MS Office Suite

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Manager – Program Setup and Maintenance (Commercial Cards and Spring)

We are seeking a professional to join our team in Chennai, India, reporting to the Global Lead of Commercial Cards & Merchant Acquiring (Spring) Program Setup & Maintenance. The primary responsibilities for this position include driving operational efficiency within the team and ensuring a robust risk management framework. This role requires strong commercial awareness and involves close collaboration with stakeholders at both the cluster and global levels to support our diverse operational landscape.

Responsibilities:

· Lead and manage key operational projects and strategic initiatives, collaborating closely with global stakeholders to achieve industry-leading performance metrics, enhance efficiency, and deliver best-in-class service standards.

· Serve as a key representative of the business and Citibank in client-facing engagements as required, upholding the professional standards of the firm.

· Conduct the Manager's Control Assessment (MCA) for all related functions, ensuring strict adherence to established control frameworks and policies.

· Establish and maintain effective performance metrics, including Key Performance Indicators (KPIs), Key Risk Indicators (KRIs), and Turnaround Times (TATs), to rigorously monitor operational performance and proactively resolve any identified issues or gaps.

· Oversee vendor management activities to drive operational efficiency, align processes with internal controls, and facilitate the sharing of best practices.

· Champion continuous process and operational improvements, fostering a culture of innovation and enhancement that contributes to the business's long-term success.

· Cultivate and maintain strong, collaborative relationships with colleagues, senior management, internal teams, external clients, and key stakeholders.

· Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and its assets by driving compliance with all applicable laws, rules, and regulations. This includes adhering to policy, applying sound ethical judgment, and escalating, managing, and reporting control issues with full transparency.

· Manage the activities associated with the function.

Ideal Candidate should have the following education/experience/skillsets:

· Bachelor's/University degree

· Strong background in cards operations

· Demonstrated, in-depth, and hands-on expertise in Card and Merchant Program Setup, Application and Maintenance Processing, Know Your Customer (KYC) procedures

· Comprehensive understanding of the end-to-end Cards product life cycle

· Proven track record of successfully driving change including transformation initiatives that enhance client experience and operational efficiency

· In depth experience in creating and implementing processes that lead to measurable improvements in business performance

· Exceptional analytical abilities, coupled with a meticulous attention to detail and effective communication skills that are critical for success

· Ability to work flexibly and effectively with teams across different time zones

The following experience/knowledge is a PLUS:

· Merchant Acquiring and Issuing Business

· ECS+ system

· 10 years Management Experience

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