Learning Manager

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Visa University (VU) is Visa's world-class learning and development organization. At VU, we seek to ignite curiosity, fuel learning, and propel growth for everyone, everywhere, every day.

The Manager, Learning Design is an individual contributor joining a VU team that is actively evolving how learning is designed and delivered for Visa’s Sales & Client Services Learning team. You'll work across a range of business priorities, experiment with AI and emerging learning technologies, and create experiences that extend beyond traditional courses into practice, reinforcement, and performance support. In this role, you will design and develop high-quality learning experiences, independently manage assigned projects, and collaborate with Learning Partners, subject matter experts, cross-functional teams, and vendors to strengthen learner knowledge, skills, and performance.

We're looking for an experienced learning designer who combines strong instructional design craft with curiosity, sound judgment, and a collaborative, consultative approach. A successful candidate will bring a growth mindset and use generative AI and emerging technologies to accelerate and expand how they discover, design, develop, and iterate while applying essential human judgment to make effective design decisions.

We’d love to review your portfolio. If contacted by a recruiter, please be prepared to share it during the screening process.

Key Responsibilities

Build working knowledge of Visa's Sales and Client Services audiences and operating contexts, partnering with stakeholders and subject matter experts to accurately understand business and performance needs.

• Independently manage assigned learning-design projects across the project lifecycle, balancing multiple priorities while planning work, coordinating stakeholders and contributors, managing risks and dependencies, and delivering high-quality work against critical milestones.

• Apply adult learning theory, cognitive science, and evidence-based instructional practices to design learning experiences that translate skills and performance expectations into meaningful practice, assessment, and feedback.

• Partner with Learning Partners, stakeholders, and other relevant teams to define meaningful measures of success, using available learning and business evidence to evaluate and continuously improve learning design.

• Design and develop assigned learning solutions, facilitating productive design conversations with SMEs, vendors, and other contributors to ideate, prototype, and refine learning solutions.

• Ask thoughtful questions, challenge assumptions when appropriate, clarify ambiguous requests, and communicate the rationale for design, platform, and evaluation decisions.

• Translate design strategy into modern, high-quality, accessible learning experiences and deliverables using various formats, modalities, and technologies—including eLearning, custom graphics, audio, video, and emerging approaches such as AI-enabled practice and just-in-time performance support—both creating and curating content as needed.

• Use generative AI and other learning technologies to accelerate discovery, design, development, and iteration while applying instructional design expertise, business context, and human judgment to the final solution.

• Contribute to the community of learning experience designers by sharing best practices, tools, and expertise.

• Stay on top of industry trends and recommend innovative approaches to elevate learning experiences.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

• 5 or more years of relevant work experience with a bachelor’s degree, or at least 3 years of relevant experience with an Advanced degree (e.g., Masters, MBA, JD, MD). 

• Experience applying instructional design, adult learning, and human-centered design principles to understand audience and performance needs and translate them into appropriate, high-quality learning experiences. 

• Demonstrated ability to independently manage multiple learning-design projects, priorities, and stakeholders. 

• Strong hands-on learning development skills across multiple modalities, with the judgment to select formats based on the audience, performance need, context, and available evidence. 

• Demonstration of strong written and oral communication skills. 

• Demonstration of strong visual design and multimedia principles to ensure graphics, UI elements, and layouts actively support learning objectives, improve comprehension, and lower cognitive load. 

• Proficiency using authoring and multimedia-development tools, with the ability to quickly learn new technologies and select tools based on the learning and performance need. Examples may include Articulate Rise, Adobe Creative Cloud, Camtasia, and Synthesia.

• Experience with content curation and integrating external resources into learning programs. 

• Experience using AI as an integrated part of learning design across activities such as discovery, prototyping, development, or iteration, including critically reviewing, refining and quality-assuring AI-assisted work. 

Preferred Qualifications

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD). 
• Experience using workplace or performance evidence, such as call-recording data (e.g., Gong), to inform learning design or practice experiences.

• Experience designing learning that extends beyond a single course or event through approaches such as AI-enabled practice, performance support, learning in the flow of work, or on-the-job reinforcement, using tools such as Yoodli, Zenerate, Toonimo, WalkMe, or similar. 

• Experience translating role-based skills frameworks into observable behaviors, scoring criteria, and performance feedback. 

• Experience contributing to a learning or design Center of Excellence, including developing standards, toolkits, or community of practice programming 

• Experience working in the payments industry or a fast-paced global technology organization, with an understanding of the business context in which workforce capability is built. 

Information for US Applicants

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer