Who are you?
Profile:
- Passionate about Customer Experience.
- Proven success record in a fast paced, constantly evolving sales and support environment.
- Strong communications skills, including exceptional writing and editing capabilities.
- Ability to demonstrate a continuous-improvement mindset.
- Patient and Empathetic.
- Strong Organisational Skills and ability to work toward agreed department targets: Sales, SLA’s and KPI’s.
- Ability to work under pressure and adapt quickly to adverse situations.
- Collaborative and Team Orientated.
Minimum Experience:
- Sales and Client Relationship experience in luxury or exclusive brand (Retail or e-commerce a distinct advantage).
- Ability to identify sale opportunities including upselling and cross selling.
- Customer Service experience in luxury hospitality industry, call center, contact center or IT Support, etc.
- Salesforce\SAP\MS Suite.
- Fluent in English & French
- We are looking for passionate people who can work as a team. Communication and collaboration is at the heart of our company and we are looking for someone who can excel in this environment.
- This is a hybrid position working 35 days onsite per quarter at our Dublin office