Technical Project Manager | GKYC @ING Hubs Romania

Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000 high-performing engineers, risk, and operations professionals.

We started out in 2015 as ING’s software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and operate from our office in Bucharest.

Our tech capabilities remain the core of our business, with more than 1800 colleagues active in Data Management, Touchpoint Channels & Integration, Core Banking, and Global Products. 

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.  

For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you? 

The Mission

Keeping ING safe, secure and compliant is a top priority of the ING Think Forward Global Strategy. It’s part of who we are: integrity is at the heart of our Orange Code – the ING values and behaviours. Know your customer (KYC) is the first step towards a safe and compliant bank. It ensures we only do business with people and companies we have verified as being trustworthy.

This includes carrying out customer due diligence checks, updating customer files, screening customers and transactions, monitoring transactions and reporting suspicious activities.

The Global Know Your Customer organisation is a first line department providing the ING business and functions guidance with standardised solutions in the area of various KYC related regulations (on process, control, and digital solutions, etc.) as well as support to realize operational excellence.

We are looking for project manager who will be part of this global organization, but work from Bucharest, joining forces with the rest of the 1000+ colleagues here who work on different strategic ING initiatives.

He/she will be involved with the development of global data solutions on socially relevant topics such as Anti-Money Laundering, Counter Terrorism Financing, Fraud, Sanctions and their global implementation across 20+ countries, affecting 36 million ING customers. Through this we will be able to deliver our customers fit-for purpose KYC Data whilst remaining compliant and in control of our risks and processes on a global scale. As such, you will be working with many colleagues from different disciplines, geographies and backgrounds.

Your day to day

Even if you’ll start your day from the comfort of your home or drink your morning coffee in our office’s garden, your day will be quite similar when comes to tasks. Here are your daily responsibilities:

• As a Project Manager (PM) you support the organization in realizing large and complex changes;
• You bring people together and work towards a shared vision or change target and end product. The PM organizes alignment and supports Squads, Tribe lead (s) and the Executive Board to implement the change target. This specialization has a stronger emphasis on influencing rather than on control;
• The PM makes it possible to realize complex changes through short-cycle implementations by organizing cooperation and coordination between Tribes, Squads and both internal and external co-makers and creating coherence;
• The PM is aimed at the general interest of the ING and is a role model when it comes to the Orange Code and the Agile process;
• You orchestrate the execution of the initiatives assigned to you from the roadmaps of the Tribe. For this you lead and create an integrated approach towards the countries, where we are delivering the data flows feeding into our strategic monitoring solutions;
• You are a Global representative of our Tribe and the SPOC for countries under your remit with regard to the implementation of the KYC global digital platform and its services;
• You are responsible for the roll-out of one of the Global KYC Digital Service in one or multiple business lines (Wholesale Banking, Challengers & Growth, Market Leaders);
• Support the development, implementation and communication of the Global KYC Digital Service Platform and its Roadmaps towards the countries and domains;
• Ensure and foster a collaborative spirit with your team as well as across the stakeholders and other Tribe colleagues;
• Determine the direction of change, together with Business Executive and stakeholders;
• Involve and align the Tribes, Squads and other co-makers necessary to organize and implement the change;
• Add focus and accelerate project delivery while improving predictability to support business transformation;
• Create and setup project planning with the engagement of the right teams and stakeholders, manage dependencies, monitor progress in an Agile organization;
• Support senior management by enabling the successful start-up, execution and delivery of complex and strategic change;
• Help create alignment between all involved parties on strategic themes;
• Create and propagate a roll-out vision on a domain and country level which you make further complete with the domains and the countries, so it is aligned on all levels.

What you’ll bring to the team

• Experience:
  • Technical background on data management or another technical area;
  • With Agile – Scrum methodology;
  • You have a minimum of 5+ years of hands-on experience in coordination of strategic initiatives or progams;
  • In Banking industry is considered a plus.

• Skills:

• Experienced in Project Management, Program Management (objectives and requirements facilitation, planning, delivery tracking, go live and hyper-care execution and coordonation);
• You are an efficient people manager with steering and driving skills for both people and objectives;
• You have strong communication, presentation, networking and influencing skills;
• You are a self-starter with a good ability to learn new content quickly and transfer it;
• Consulting mindset including an ability to think about Data Management in a way that is abstracted from how business functions currently operate;
• You share and adhere to the ING values of honesty, prudence and responsibility;
• You actively seek help and feedback but are also not afraid to give feedback;
• You are comfortable to work in an ever-changing environment and can inspire others to apply problem solving solutions when dealing with challenges;
• You are an energetic & approachable professional;
• You focus on delivery through collaboration, ability to bring people together to work towards the same purpose.

• Nice to have:
  • Experience with Data Management / Data Processing Products
• Foreign languages: English (advanced)
• Education: nice to have Bachelor’s Degree (or higher) in an IT related field

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).