Job Summary
The Director, Global Implementation is responsible Implementing Cash and Trade products within the Transaction services business. He/She will manage clients throughout the implementation process as single point of contact for the client during that process. He/she also provides support to Corporate Commercial and Institutional Business (CCIB) & Transaction Services Sales to help them secure business. This involvement can be in the form of participation in meetings with the client, requirements analysis or assisting the Transaction Services Sales in solution design. He/she also provides feedback on client requirements/needs and marketing campaigns to increase the uptake and utilization of the Channels.
He/she could be involved in supporting the RFP process and actively engaged in solution design, co-creation with Fintechs, structured solution discussions and may also participate in client workshop and presentations.
Key Responsibilities
Key Responsibilities
-
- Oversee the end-to-end implementation of complex Transaction Banking solutions in Cash payments & collections as well as Trade supply finance solutions.
- Manage senior client relationships in the end to end implementation client journey
- Improve implementation cycle times, service quality and client satisfaction. Partner with Sales, Coverage, Product, Technology and Operations on solution design and delivery.
- Drive process simplification, digital integration and continuous improvement.
- Maintain strong project governance, operational controls and regulatory compliance.
Skills and Experience
-
- Computer competency and technology background is preferred.
- Effective interpersonal and communication skills
- Understanding of ERP system like Oracle/SAP
- Project Management
- Trade Supply Chain finance product knowledge
- Cash Management product knowledge
- Sound analytical skills
- Digital channels for delivery Transaction service products
Qualifications
-
- banking and finance industry experience or similar industry
- experience in Client Implementation with strong delivery focus
- Has strong project management discipline
- Knowledge in Host-2host channels including API, system and technology integrations, and Transaction services products
- Creative problem-solver with a strategic mindset
- Outstanding written and verbal communication skills, including presentation skills
- Able to manage ambiguity in uncertain situations whilst maintaining a strategic mindset
- Effectively manage escalations, including driving resolutions and/or appropriately escalating to senior MT (internal + external)
- Experience in Implementing Trade supplier Finance and documentary trade solutions
- Proven track record of successfully delivering large, complex, and cross-border deals
- PMP certification is a plus
- 3rd Party platforms experience a plus
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.