The role
Accountable to the Chief Operating Officer for leading the delivery of an effective and compliant Facilities Management service to BNP Paribas Real Estate UK through in-house staff, suppliers, and consultants – across hard and soft services – within and across the business’s occupied national office portfolio.
The Head of Corporate Facilities will be responsible for managing the day-to-day activities of the Corporate Facilities team and a range of projects impacting the business’s portfolio of offices and will report to the business’s Property Committee or its otherwise agreed delegate.
Key Responsibilities
- Provide best in class customer service to internal customer base.
- Define, set, review, reforecast, operational budgets to ensure they offer value for money.
- Develop, budget, agree and manage capital replacement and planned preventative maintenance programmes.
- Check and approve, where required, operational and capital expenditure against budgets.
- Manage in-house and agency staff and ensure all people-related policies and procedures are followed.
- Proactively maintain regular and effective communication with key stakeholders, colleagues in support functions and the wider Real Estate business’s staff working in our office locations.
- Work effectively with a range of specialist consultants to deliver agreed outcomes.
- Undertake regular premises inspections, complete reports, and initiate/progress any required works.
- Plan and manage projects, demonstrating creativity, foresight and judgement that generate tangible benefit for the business.
- Manage office fit-out, refurbishment and improvement projects from start to finish.
- Manage projects that require cross-functional cooperation.
- Oversee the procurement of goods and services, following corporate and REFM procedures and policies.
- Take responsibility for ensuring supplier service delivery and performance against agreed SLAs.
- Monitor works conducted and services provided by suppliers.
- Manage suppliers to ensure effective, safe and compliant delivery of all M&E and building fabric related services including, life safety systems, vertical transportation equipment, and public health systems.
- Develop and oversee security and emergency procedures, ensuring they are robust and achievable. Provide advice and guidance to offices on their purpose and importance.
- Take an active role in emergency resolution.
- Ensure compliance with all internal procedures and policies - e.g. Procurement, Finance, Compliance, HR and H&S.
- Proactively update and develop corporate facilities processes and procedures as necessary.
- Ensure compliance with all statutory legislation in respect of health and safety and the environment.
- Conduct and oversee agreed inspection and audit regimes to ensure the effective delivery of agreed strategy including closure of remedial actions.
- Provide guidance and advice on, and demonstrate leadership in, health and safety risk management to members of BNPPRE staff.
- Manage relationships with supply partners involved in H&S management activity in line with agreed SRM processes.
- Manage local environmental activities to meet statutory obligations and achieve or retain industry standards and accreditation, e.g. ISO 14001 and 9001.
- Prepare management reports, provide data for a variety of stakeholders, and attend or chair management meetings as required.
Person specification
Qualifications/Key Skills
- Degree or equivalent.
- Holder of NEBOSH National General Certificate in Occupational Safety and Health (or equivalent).
- Holder of NEBOSH National Diploma in Occupational Safety & Health or working towards it (desirable).
Experience
- Previous experience in a similar role.
- Management of in-house and supplier staff.
- Management of supplier relationships.
- Excellent health and safety and environmental knowledge.
- Good mechanical and electrical services knowledge.
- Understanding of commercial leases and the landlord and tenant relationship.
- Good understanding of accounting principles.
- Excellent English language skills – both written and spoken.
- Experience of managing multi-site environments.
- IT literate – MS Office at intermediate level and other relevant software (e.g. Vantify, Proactis, Snapshot, Tramps).
WHY JOIN BNP PARIBAS REAL ESTATE?
Join BNP Paribas Real Estate to become part of a leading international property business where you can work on prestigious assets, collaborate with experienced professionals and make a visible impact. This role offers the opportunity to take ownership of technical services, strengthen client and occupier relationships, support sustainability ambitions and contribute to best-in-class building performance. You will be supported to develop your expertise while working in an inclusive, collaborative environment that values high standards, fresh thinking and long-term career growth.
We are proud to offer award-winning benefits to support and reward our employees:
- Health & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
- Financial: Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.