Customer Support (French speaker)

ABOUT THE JOB

As an Implementation Manager, you will assist clients in the implementation of eBanking Trade Finance solutions and provide level 1 support for front-end assets within the CIB EMEA scope. You will work in a cross-functional environment to support the digitalization of our Trade Finance customers.

KEY RESPONSIBILITIES

• Deliver end-to-end eBanking projects by defining scope and executing implementation.
• Present eBanking solutions through live demonstrations and onboarding guidance.
• Master all eBanking functionalities and stakeholder roles to configure solutions.
• Manage customer contracts, system registrations, and user account activations.
• Resolve client queries promptly to ensure service continuity.

PROFILE & SKILLS

Business Skills
Mandatory

• 3 to 5 years of professional experience.
• Fluency in English, Spanish, and French.
• Project management capabilities.

Preferred

• Knowledge of the banking profession or Trade Finance.
• Experience in making "Cold Calls" to clients.

Transversal & Behavioral Skills
Mandatory

• High level of rigor and organization.
• Ability to manage multiple projects and priorities simultaneously.
• Strong interpersonal and communication skills.
• Capacity to lead discussions in a cross-functional context.

WHY JOIN BNP PARIBAS?

We are the Trade Finance Service Centre, a large and critical area within Operations. With more than 100 professionals, we cover Traditional Trade products, including bank guarantees and documentary products, serving main European markets.

We are part of BNP Paribas, a leading international bank in Europe. We operate in 64 countries with over 178,000 professionals, providing essential services in Corporate & Institutional Banking and International Financial Services to help clients achieve their projects.

READY TO MAKE A DIFFERENCE? APPLY NOW!

NEXT STEPS: HOW DOES OUR RECRUITMENT PROCESS WORK?

1. We will assess the knowledge and experience highlighted in your CV to validate your fit for the role.
2. The Human Resources team will contact you to confirm key details about the position.
3. After this initial contact, interviews will be conducted with the relevant business area.
4. We will get in touch with you to communicate the final decision of the process.