Main scope of the role
Acts as the single point of entry (S.P.O.E.) for its assigned Clients & Contracts portfolio managing operational (day-to-day) activities and providing expert advice and fast, accurate service, aiming to maintain and improve customer satisfaction while maximizing our profitable growth.
What you will do
- Manage the daily client relationships with Fleet Managers and ensure Framework Agreement (FA), Client Company Mobility Policy (CMP) and Service Level Agreement (SLA) implementation.
- Execute Account Strategy (defined by Business Managers and with the active contribution of the Account Manager).
- Grow our market share in the existing client base and constantly improve client satisfaction.
- Monitor the credit line renewal process in line with business needs and ensure KYC & ESG due diligence are valid.
- Produce, send and follow up quotations, prepare, chase and secure vehicle orders (NFN/NFR/RFO/NFO).
- Apply pricing policy in quotes, respect derogation rules, alert Business Managers & Sales Team Manager if needed.
- Handle client inbound calls, requests and complaints with the support of Account Team members (as per Account Team Golden Rules).
- Analyze opportunities and seize them to maximize client penetration and revenue (incl. contract adjustments, EOC process, upselling, new products).
- Manage the preparation of Fleet and Business reviews (incl. all relevant information to deliver advices to clients).
- Plan, book and prepare Client Meetings (Fleet and Business reviews, other) with the Business Managers in line with the agreed Account Strategy/Contact Plan, book appointment and confirmation letters.
- Process visit reports and ensure follow up of tasks and actions decided and agreed on client visits.
- Manage the preparation of (non-online) client reporting’s.
- Systems update:
- Record, update and maintain client information data, tasks, activities and opportunities using CRM tools as defined.
- Senior Account Managers have the added responsibility to coach their junior peers on the job without giving up their own client portfolios.
Relevant experience and requirements
- Client focused
- Active listening
- Ability to deliver / Results driven
- Organizational skills
- Customer Relationship Management and Strategic Commercial Coverage
- Selling techniques
- Corporate clients
- Full Service Leasing Knowledge
- Customer complaints & questions management
- Finance Lease Offer
- Analytical Ability
- Bachelor’s Degree
- At least two years of successful experience as Acquisition Executive or Account Manager (or equivalent).
- Operational leasing product knowledge.
- Sales experience
- MS Office
- Arval core systems (Drive, Hippos, Daytona)
- Salesforce
- Fluency in Norwegian
- Operational in English
Diversity Statement
Asthe Bank for a changing world, we truly believe that promoting diversity makesit better. We welcome all talents and empower them to prosper in an inclusiveworkplace. Join us and bring your full self to work with your own experienceand identity!