Context & Environment
The jobholder will need to be able to multi-task and manage a number of potential issues on a daily basis, must be able to work to strict deadlines. Communication is key as the role requires liaising with customers and support the business in its requirements.
This role has been identified as a key user in the Business Continuity Plan (BCP), and as such the incumbent is required to take their laptop and access card home with them at the end of each workday to ensure business continuity in the event of a disaster
Activities
General Aviation
- Managing and prioritising queries with prompt acknowledgement and resolution
- Working closely with Logistics and haulier to organise and optimize deliveries of products
- Responsible for entering sales orders and confirmations in SAP
- Raising credit & debit notes
- Goods receipts and invoices processing
- Issuing weekly & monthly pricing working closely with General Aviation & Sales Support Manager
International Aviation
- Daily refueling uploads
- Dispute resolution with close communication with the Head Office Team
Month-end reconciliation
- Consignment locations invoicing
- Processing suppliers’ invoices
Complaints Management
- Record claims in MS Dynamics (SALSA Dynamics) towards achieving 100% resolution and customer satisfaction.
Others
- Delivery of monthly dashboard (sales/volumes, customer service analysis) during monthly business reviews
In line with company’s roadmap, embrace ‘right the first time’ culture
Candidate Profile
Degree. Good level of IT literacy, good organisation skills, good communication skills, problem solving ability, high customer care orientation, ability to work under own initiative with minimal supervision and attention to detail.
Preferrable previous experience in Sales support or B2B Customer Service
Domain: Sales & Marketing
Type of contract: Fixed term position
Experience: Minimum 3 years
Employer company: TOTALENERGIES MARKETING UK LIMITED