Help leaders and managers make critical people decisions with clarity, discipline, and care. In this role, you will be the operational and analytical engine that keeps Human Resources advisory work moving—accurately, on time, and with strong stakeholder partnership. You will manage day-to-day case delivery, translate needs into clear actions, and coordinate across teams to improve outcomes and experiences. If you enjoy structured problem solving, working across priorities, and bringing order to complex requests, this role offers broad exposure and meaningful impact.
As a Human Resources Business Advisory Support Associate in the Human Resources Business Advisory Support team, you will provide operational, analytical, advisory, and client-management support to Human Resources Business Advisors and line-of-business stakeholders. You will run end-to-end case management with strong documentation and follow-through, balancing responsiveness, quality, and risk and control requirements. You will turn data and reporting into decision-ready insights and help simplify delivery by coordinating handoffs across teams.
Job responsibilities
- Deliver high-quality client and stakeholder outcomes by clarifying needs, confirming scope, and aligning delivery to team priorities
- Support Human Resources Business Advisors with case management and independently partner with line-of-business stakeholders to deliver strong people outcomes
- Manage Human Resources casework end-to-end, including documentation, workflow tracking, and timely closure
- Prioritize and execute multiple requests in parallel, resetting expectations early when timelines or quality may be at risk
- Coordinate across Human Resources partners and related teams to align owners, handoffs, dependencies, and delivery timelines
- Produce recurring and ad hoc reports, reconcile inputs, and interpret data to surface themes, risks, and opportunities
- Identify issues early, resolve within scope using established guidance, and escalate sensitive or complex matters appropriately
- Communicate clearly with stakeholders, confirming shared understanding and tailoring messages to different audiences
- Maintain strong standards for confidentiality, conduct, policy, governance, and risk and controls in day-to-day execution
- Improve processes by identifying recurring friction points, proposing practical enhancements, and supporting implementation
- Guide stakeholders to appropriate tools and resources to enable effective self-service and reduce repeat issues
Required qualifications, capabilities, and skills
- Minimum 3 years of experience in Human Resources, business advisory support, operations, or a related role
- Experience supporting or managing line-of-business stakeholders and handling multiple concurrent requests
- Experience delivering structured case management (intake, documentation, tracking, resolution, closure) with strong attention to detail
- Experience producing and interpreting reports, including reconciliations and trend analysis, to inform decisions
- Ability to coordinate across teams and stakeholders to drive clear ownership, handoffs, timelines, and outcomes
- Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Teams
- Bachelor’s degree or equivalent
- Fluency in English
Preferred qualifications, capabilities, and skills
- Experience working in financial services or another large, regulated, and risk-aware organization
- Advanced Excel capability (for example: pivot tables, lookups, and building structured reporting)
- Experience with Human Resources case management or ticketing tools and service delivery workflows
- Experience supporting organizational change initiatives, stakeholder communications, or operating model transitions
- Exposure to process improvement methods (for example: root cause analysis, continuous improvement practices)