Join us to shape the future of payments and receivables for clients worldwide. As part of our Client Onboarding Implementations team, you will help deliver solutions that make a difference. You’ll grow your skills, build your brand, and work alongside diverse, proactive colleagues. We value your curiosity, drive, and passion for exceeding client expectations. Together, we create opportunities for career advancement and personal growth.
Job Summary:
As an Implementation Project Manager in the Payments team, you will lead end-to-end client onboarding for complex treasury product implementations. You will be the single point-of-contact for clients, guiding them through every step and ensuring a seamless experience. Our team thrives on collaboration, creative problem-solving, and a commitment to operational excellence. You will help translate business requirements into actionable solutions, manage expectations, and drive projects to successful completion.
Job Responsibilities
- Lead global client onboarding and implementation projects for payments and receivables solutions
- Serve as the project manager and primary point-of-contact for assigned implementations
- Deliver a first-class, end-to-end client experience during complex treasury product implementations
- Manage client and internal partner expectations with consultative advice
- Scope client requests and translate business requirements into detailed specifications
- Document project scope, meeting agendas, minutes, and plans using MS Office tools
- Update workflow tools for status tracking and document repository
- Establish timelines and dependencies to exceed expectations
- Demonstrate creative problem-solving and awareness of risks and client impacts
- Escalate issues as needed to remove obstacles and ensure project success
- Foster teamwork and positive results through collaboration
Required Qualifications, Capabilities, and Skills
- Passion for delivering consistent, exceptional client and partner experiences
- Project management experience
- Comfort in a fast-paced, dynamic client-facing environment
- Strong communication, partnership, and influence skills
- Adherence to policy and procedures; ability to meet or exceed established SLAs
- Proficiency with collaboration tools (WebEx, Zoom, etc.)
- Willingness to learn and implement new, API-driven technologies
- Urgency in resolving issues and advancing projects
- Payments and receivables experience or eagerness to learn
- MS Office Suite proficiency
- Ability to assess, prioritize, and manage time effectively
Preferred Qualifications, Capabilities, and Skills
- Project management experience with complex treasury implementations
- Consulting or business analysis experience in ERP, systems integration, or API space
- Experience with workflow tools for project tracking
- Participation in business resource groups or innovation initiatives
- Experience leading teams through the adoption of AI-enabled analytics, workflow automation, or intelligent process tools to improve operational efficiency and accuracy, reduce manual effort, and support consistent, well-controlled execution through coaching, change adoption, and continuous improvement