Digital Platforms Product Owner

Discover your future at Citi

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Job Overview

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi.

By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Citi's Wealth Operations organization is seeking a Product Owner to join the product team behind our strategic client servicing platform, which centralizes and automates service and operations workflows across global Wealth and Private Banking teams. As part of the platform product team, this role will own a specific slice of the platform's backlog, contributing to its continued evolution as it scales to hundreds of users across the globe and integrates AI capabilities to drive productivity. The ideal candidate will partner closely with engineering, operations and client service teams and leadership, and AI/data teams to help shape product direction within their area, prioritize their portion of the backlog, and support the successful, phased delivery of a platform critical to the firm's client service experience.

Responsibilities:

• Own and prioritize part of the Wealth Workstation product backlog, translating business needs from Client Service Officers, Operations, and Management into solutions, actionable user stories and acceptance criteria.
• Collaborate with engineering and AI/data science teams to define requirements for AI-driven capabilities
• Partner with our data and insights team to build out real time dashboards giving 360-degree view into process, platform and user experience performance
• Coordinate cross-functional integration efforts with key systems and partners to expand platform functionality.
• Act as the primary point of contact for stakeholders across Client Service, Operations, and leadership, gathering feedback and translating it into prioritized enhancements and defect fixes.
• Monitor platform performance, user adoption, and key metrics post-release, iterating on features to improve productivity, client experience, and operational scalability.

Qualifications:

• Bachelor's degree in Business, Finance, Technology, or a related field
• 5+ years of experience as a Product Owner/Manager, or Business Analyst or other relevant capacity in financial services, ideally supporting operations or client servicing platforms
• Experience working with cross-functional engineering, data science, and AI/ML teams
• Understanding AI/GenAI-enabled products (e.g., automation, NLP, voice AI) is highly desirable
• Hands-on experience working with process mapping and bottleneck identification as well as large data sets. Understanding basic data analytics concepts and tools
• Proficiency of Agile/Scrum methodologies, backlog management, and experience writing detailed user stories and acceptance criteria
• Demonstrated competency in Wealth Management, Private Banking, or broader financial services operations is strongly preferred

What we can offer you:

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
• Employee Assistance Program financed by Employer
• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)
• Sport Card for employees subsidized via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
• Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.
• Additional day off for volunteering
• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.
• Opportunity to receive an annual discretionary incentive award
• Special offers and discounts for employees

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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