Contributes to the overall success of the bank globally ensuring specific individual goals, plans, and initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensure all activities conducted are in compliance with internal policies and procedures (which align to governing regulatory requirements).
To facilitate and maintain security permissions as per Bank policies on user accounts and applications via Add, Delete and Changes of user memberships, group memberships and access levels on all supported environments).
Is this role right for you? In this role, you will:
- Maintain current security permissions as per Bank policies on user accounts and applications via Add, Delete and Changes of user memberships, group memberships and access levels on all supported environments. The incumbent will be knowledgeable in environment(s) for which they are responsible. Assist with all access and permission issues that may arise.
- Provide professional and courteous support to the business community, answering questions, in order to meet the departmental objective for issue resolution. The incumbent will use all available resources to ensure a timely first call resolution rate.
- Assist in the investigation of applicable applications and account access issues. The incumbent will also provide management with analysis of all presented issues and distribute all changes identified as workarounds or fixes within the group and other technical support groups.
- Manage assigned tickets in the ticket tracking system effectively to ensure a timely resolution; document all information as required and perform closure of assigned tickets to meet KPI standards.
- Keep current on rapidly changing technological trends, self-teach new technologies and maintaining an understanding of the division’s desktop technology strategies meeting the departmental objectives.
- Collaborate effectively with team members and business partners to drive automation and continuous process improvement initiatives.
- Maintain working relationships with key business line partners in line with ScotiaBond characteristics.
- Provide timely updates to management or stakeholders, when required/requested.
- Identify circumstances that may fall outside of procedural and policy guidelines and standards and communicate to management accordingly.
- Actively pursue upskill opportunities.
- Actively pursue effective and efficient operation of respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Contribute to an inclusive work environment
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
- Good oral and written communication skills for the purpose of providing reports to management and effectively communicating with the user community.
- English fluency
- Spanish fluency which will be an asset
- Diploma in Computer Science, or technical equivalent, or equivalent work experience
- 1+ years technical work experience
- Technical designations are an asset (i.e. Security+, MCSE, MCSA)..
What's in it for you?
- Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
- Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
- Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
- Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
- Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more