Main Responsibilities
1- Management
- Oversee the back office to support retail operations by aligning with the sales strategy and continuously enhancing the customer experience
- Implement action plans to achieve store, subsidiary, or Group KPIs
- Develop and support warehouse and customer service staff through hands-on management, fostering a culture of feedback and continuous improvement.
- Handle the inventory and customer service responsibilities assigned to the manager (monitoring, reporting, etc.)
- Ensure business continuity under all circumstances (absences, training, etc.)
2 – Inventory and Stock Flow
- Manage merchandise procurement in line with the sales strategy
- Manage all internal and external goods flows by overseeing physical movements.
- Ensure that physical inventory levels always match those in the computer system
- Organize and adapt the management of local inventory based on seasonal demand.
- Organize annual and cyclical inventories: plan these inventories, ensure their preparation and smooth execution, trace items in case of discrepancies, and recommend corrective actions.
3- Customer Service
- Handle sales administration, remote customer interactions, and payment processing.
- Manage orders and customer reservations, and coordinate after-sales service in-store.
- Serve as the in-store point of contact for the CRM and the customer service center
4- Business Monitoring and Administration
- Serve as the point of contact for cash register operations in the store: Set up the registers in the morning; verify and approve daily cash register closings. Prepare reports for the Finance Department.
- Train new employees on how to use the cash register and all related procedures. Ensure that the entire store team follows these procedures.
- Help manage the schedule,
- Manage general purchasing
- Oversee maintenance for the store
Performance Criteria
Achievement of objectives
Effective communication with all employees
Knowledge of and proper use of/compliance with store management information systems and procedures
Individual contribution to the smooth operation of the store
Meeting deadlines
The candidate possesses
A team oriented mindset
A focus on results
A commitment to quality
Great adaptability and a curious mind
Strong interpersonal skills
A passion for retail and the in-store experience
The ability to work independently
The ability to work accurately and meticulously while easily switching between tasks
A very good command of English.
As a responsible employer, we are committed to ethics, diversity and inclusion. Join the Hermès human adventure !