Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Join a distinguished Operations Change team at Citibank, a global leader leveraging its extensive international presence and cutting-edge technology to deliver unparalleled services. We provide comprehensive solutions designed to empower our clients in navigating and optimizing their investments. Our core offerings encompass robust trade lifecycle management, bespoke reporting, rich data provision, and real-time operational support, ensuring our clients achieve their strategic objectives in a dynamic global market.

Position Overview

We are seeking an accomplished Senior Vice President to join our Investor Services Operations team. As a senior leader within the broader Security Services Operations group, you will be a pivotal figure in shaping the strategic direction and operational excellence of our post-trade services.

You will play a crucial role in shaping and driving process and technology change across the group, influencing key decisions, and delivering complex projects with significant impact. In this capacity, you will not only oversee the full trade lifecycle but will also be accountable for the performance, culture, and strategic evolution of the team.

Our department thrives on a dual-focused approach:

• Operational Excellence: Owning end-to-end accountability for day-to-day processes, client servicing standards, operational risk frameworks, and team performance metrics.

• Strategic Innovation: Championing product development, leading large-scale client implementations, and driving cross-functional transformation programmes that shape the future of the business.

Responsibilities

As the Senior Vice President - Senior Lead OTC/ETF Manager, you will be accountable for:

• Strategic Leadership & Vision:Drive the definition and delivery the strategic roadmap for the OTC/ETF derivatives operating model. Influence senior stakeholders and drive alignment across global functions to deliver on long-term business objectives.

• Process Analysis and Design: Oversee process analysis and the design of solutions in response to client or operational needs. Drive the delivery of business requirements and lead testing strategy and execution.

• Stakeholder Collaboration: Co-operate closely with senior business stakeholders, including Product and Technology partners and our clients, to ensure the right infrastructure is in place to align with our vision and strategic goals.

• People Leadership & Talent Development: Lead, mentor, and develop a high-performing team of analysts. Foster a culture of accountability, continuous improvement, and professional growth. Drive talent acquisition, performance management, and succession planning.

• Senior Stakeholder & Client Management: Serve as the primary senior point of contact for key institutional clients, building and maintaining executive-level relationships. Represent the department in client escalations, governance forums, and strategic client reviews.

• Governance & Risk Ownership: Own the operational risk and control framework for the department. Take proactive actions to minimize and mitigate implementation and project risk. Ensure robust governance across all processes, proactively identify risk exposures, and drive remediation strategies.

• Technology & Innovation Leadership: Partner with Technology, Operations, and Product leadership to define and prioritize the technology investment roadmap. Challenge the status quo, display initiative, and champion automation, digitalization, and AI-driven initiatives.

• Commercial & Business Development: Collaborate with Sales, Product, and Coverage teams to identify and pursue new business opportunities. Provide subject matter expertise in client pitches, RFP responses, and product structuring to support revenue growth.

• Cross-Functional Programme Management: Lead and sponsor complex, multi-workstream transformation programmes across Operations, Technology, Legal, Compliance, and Risk. Drive delivery to time, cost, and quality standards, providing executive oversight.

• Industry Representation & Thought Leadership:Act as a recognized subject matter authority in OTC/ETF Derivatives, representing Citi at industry forums and regulatory working groups.

• Financial & Resource Management: Hold accountability for departmental budgeting, headcount planning, and cost management. Provide senior management with regular reporting on KPIs, operational metrics, and strategic initiatives.

• Operational Analysis: Oversee root cause analysis of common operational problems and manage client and business ad-hoc queries and requirements.

Qualifications and Experience

We are looking for a proven senior leader with:

• Extensive years of progressive experience as a Business Analyst in a Change Management unit, operational improvements area (e.g., Lean, reengineering programs), or in a senior operations, product, or business management capacity, particularly with OTC derivatives.

• Deep expertise in OTC Derivatives theory and its practical application across multiple asset classes (rates, credit, FX, equity, and commodities).

• Deep expertise in ETF theory and its practical operational flow and controls across both creation and trading.

• Desirable: Experience in Funds Accounting/Middle Office/Transfer Agency operations; strong understanding of financial markets.

• Demonstrated experience leading and managing teams, including driving large-scale organisational change.

• A strong track record of senior client relationship management, including engagement at C-suite and investment director level.

• Proven ability to design and execute strategic operating model transformations, including automation and technology-led change programmes.

• Proven working knowledge of Calypso Technology or comparable industry-leading platforms, with the ability to provide strategic direction on systems architecture.

• Strong commercial acumen and experience contributing to business development, revenue generation, or product strategy.

• Exceptional analytical, organizational, influencing, negotiation, and prioritization skills, with the ability to work independently under pressure.

• Proficiency in data-driven decision making; advanced skills in MS Office suite (Excel, PowerPoint, Word); working knowledge of programming languages (Python, SQL, Java) and/or data visualisation tools is advantageous.

• Excellent communication (oral & written) and interpersonal skills, capable of leading meetings with diverse stakeholders. Very good command of English.

• Understanding of BABOK standard and/or IIBA certification is advantageous.

• Knowledge and experience in the integration and use of AI tools to delivery projects.

• Strong risk awareness and a proven ability to maintain a robust control environment under pressure.

Education

• Bachelors’ degree or equivalent experience. Masters’ degree preferred. Ideally in a quantitative discipline such as Mathematics, Statistics, Quantitative Finance, Economics, or a related field.

• Relevant professional certifications (e.g., CFA, FRM, PMP) are highly advantageous.

We offer:

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. 

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure 

• A discretional annual performance related bonus

• Private medical insurance packages to suit your personal circumstances 

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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