Product Manager

Requisition ID: 276675 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As the Product Manager, Credit Origination & Adjudication, you will contribute to the overall success of advancing critical capabilities across the Canadian Banking ecosystem, though a Digital Transformation roadmap (including banking / adjudication / etc.). This will be done by driving a dedicated backlog with partners in these areas, as well as with Operations and Engineering. 

Leveraging your ability to organize and motivate individuals and teams that don’t report to you, you will closely work with the Vendors, other Product Managers, Bank Stakeholders, Software Developers, and Designers to translate the customer journey directives into actionable backlog deliverables. 

The Product Manager, Credit Origination & Adjudication will advocate for clients and platform users (Relationship Managers, Risk Managers, etc.) by defining the UX and continuously engaging SMEs and stakeholders to ensure the team is building the right solutions. 

You will follow the backlog through to completion while ensuring all activities conducted follow governing regulations, internal policies, and procedures. 

Is this role right for you? In this role you will:  

• Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. 

• Drive the maintenance and execution of a backlog with partners across Canadian Banking, including Commercial Banking, Business Banking, adjudication, policy, Engineering, and Operations. 

• Lead discovery to understand customer needs, pain points, industry trends and best practices. Review both qualitative and quantitative data to identify opportunities to add to the backlog. 

• Be involved in customer interviews/user testing to define customer pain points and test ideas, features, and designs.  

• Write detailed user stories, participate in sprint planning, and review activities. Engage day-to-day with the scrum teams, clarifying questions and helping with decision making. 

• Work closely with design, engineering, and business partners to come up with solutions to problem areas. 

• Work with analytics to monitor and analyze key performance indicators (KPIs) such as sales funnel performance, application starts, completions and conversions.  

• Establish a close relationship with the business stakeholders to ensure their requirements are translated into the right products and journeys. Manage expectations with effective communication. 

• Lead/support presentation of progress, demos, and backlog prioritization to key executive stakeholders and steering committees. 

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. 

• Actively pursue effective and efficient operations of your respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.  

• Champion a high-performance and inclusive work environment.  

Do you have the skills that will enable you to succeed in this role?  We’d love to work with you if you have:    

• 4+ years Experience in either: Financial Services, such as Commercial Banking, Customer Relationship Management, Adjudication, Fulfillment, or; Building digital products, particularly nCino/Salesforce. 

• An expert in identifying and solving ambiguous problems to drive customer and business value. 

• Excellent organizational, technical, and analytical skills with strong attention to detail. 

• Curious and experimental mindset to drive innovation amidst uncertainty. 

• Your verbal, written and visual communication skills are exceptional, with the ability to engage and influence stakeholders at all levels in the organization. 

• Previous nCino or Salesforce experience. 

• Managed a technology product or a digital journey end-to-end, from inception to delivery. 

• Knowledgeable about multiple functional areas such as Product Management, Management Consulting, Agile/Scrum, Engineering, UX/UI Design, Sales and Marketing, Finance. 

• Engineering, Computer Science or Business degrees. 

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.