Manager, Live Service, Market Operations

The Live Service Market Operations Manager is responsible for pre and post trade operational support in relation to the London Stock Exchange market. The role reports into the Senior Manager, Live Supervision & Live Service Market Operations. This is a high risk, market impacting front line role which is integral to the day to day running of the extended hours trading under the LSE 24/5 operating model. It can involve stock suspensions, real time trading cycle interventions, order deletes and market monitoring. As Manager you will be expected to be the senior subject matter expert and provide expertise for successful project implementation and incident management.

As part of this role, you will be required to work one of two shift schedules in Sri Lanka Time (SLT): 9:30 PM - 5:30 AM or 8:30 PM - 4:30 AM, based on business and operational requirements. We operate on hybrid workstyle (3 days in office) to support global business operations | Refer Hybrid Working | LSEG for more information on our ways of working.

Important: Shift timings are subject to change in line with UK daylight saving arrangements (BST/GMT). Candidates should be flexible to accommodate a one-hour shift adjustment when the UK transitions between British Summer Time (BST) and Greenwich Mean Time (GMT).

Location: LSEG Malabe

Team Description: The Live Service Team is responsible for real time, first line operational support and middle office functions across both London Stock Exchange and Turquoise Markets. Live Service works closely with several internal and external stakeholders including Sales teams, product development, technical teams, exchange and clearing members and CCPs. The team actively supports business and product driven initiatives by managing and delivering a portfolio of projects.

Department Description: The Live Service Market Operations team forms part of the Market Supervision department, which is responsible for the oversight and efficient operation of LSEG markets both from a regulatory and operational perspective, monitoring secondary market trading on London Stock Exchange (“LSE”), Turquoise Global Holdings Limited (“TGHL”) and Turquoise Global Holdings Europe B.V (“TGHE”). Market Supervision is currently divided into four sub-teams which monitor activity on our markets on both a real time and post trade basis and enhance our surveillance systems to do so.  The department will support the operation of the LSE 24/5 service model, providing operational oversight, incident management and market support across extended trading hours.

Key Responsibilities

• Support LSE 24/5 trading operations, managing incidents and ensuring continued market stability and high-quality client service.
• Lead the operational response to market events and incidents, serving as the primary escalation point and coordinating business, technology, and external stakeholders to ensure timely resolution, minimise market disruption, and safeguard market stability.
• Maintain and develop a strong operational team, ensuring that internal procedures are always followed and maintained
• Partner, support and collaborate with various departments and teams across LSEG to support the business and collaborate to integrate new businesses and services to ensure that all operational aspects are fully impacted, tested implemented within the team 
• Continually work on ongoing improvement in operational efficiencies, and operational tools to enhance the day-to-day operational activities
• Focus on management reporting, including development of efficient tools for this purpose. 
• Have both a strong commercial and customer focus in all aspects of work and the team’s outlook, together with delivering to high operational and procedural standards always
• Manage and minimise operational risks at all times 
• Represent the team externally as appropriate
• The successful applicant may also be involved in deputising for the Senior Manager in respect of Live Service Market Operations
• Manage delivery against KPIs for services provided by the team
• Identify and minimise risks of pre and post trade operations, reviewing risk indicators and tracking actions to remediate control gaps.
• Lead the resolution of exceptional technical & production issues/incidents.
• Investigate process failures and implement corrective actions.
• Delegate and/or lead projects focused on process improvement and/or mandatory upgrades relating to Industry/Regulatory change.
• Identify process improvement opportunities.
• Manage and build strong relationships with key internal and external stakeholders.

• Some weekend and bank holiday coverage required.
• Develop and support the team members both on shore and offshore.

Candidate Profile & Key Skills

• Relevant industry experience and a minimum of 5 years management experience in Live Service within Financial Services
• University degree or equivalent.
• Experience of people management and developing high performing teams
• Must be a confident team player with good interpersonal skills and a ‘can do’ attitude
• Worked in professional and client-focused environments where detailed processes must be precisely followed.
• Demonstrable customer service skills.
• Must be able to work to deadlines and under pressure.
• Proficient in MS Office products.
• Internal systems – ability to learn quickly
• Knowledge of the FCA requirements and other international, relevant, regulatory development
• Familiarity with end-to-end product cycles
• Ability to meet strict deadlines in a fast-paced pressured environment
• Good communication/relationship building skill

Key Behaviours

Integrity

• Delivers on promises and build trust through responsible actions.
• Takes ownership of delivery and empower each other to do the same.

Partnership

• Forges long-term relationships with internal and external partners, working together to solve evolving needs and deliver strategic outcomes.
• Customer Centric.
• Build deep connections with customers, partners, and colleagues.
• Collaborates across boundaries.

Change

• Embraces change. Combines human ingenuity, technology, risk management, and insight to create the products and services that lead and shape the industry.
• Curious and challenges the status quo.
• combine creativity with technology to invent new possibilities.
• Has a growth mindset.
• Find opportunities in complexity and uncertainty.

Excellence

• Oral and written communications are tailored to their audience’s needs.
• Pro-active and demonstrates initiative.
• Prioritises activities according to business and operational need.
• Analyses issues to identify the most appropriate solutions; and utilises all available resources and toolsets to investigate and resolve problems.

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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