Key responsibilities
UBS Business Solutions US LLC is seeking an Associate Director, Tech Support Specialist in Morrisville, NC.Are you an innovative thinker? Are you focused on the details, even when under pressure? Do you enjoy delivering enhanced change capabilities across a range of business functions?
We’re looking for an Associate Director, Tech Support Specialist to:
• Be responsible for production facing business support for applications in the Margin Services business area. Be responsible for handling day to day business requests, maintaining and improving production stability, and automation of manual support processes.
• Coordinate with teams and resolve all complex application and system issues. Collaborate with development and support teams to help automate and streamline processes and troubleshoot and resolve issues in the production environments.
• Administer and resolve applications issues, providing updates and performing root cause analysis. Supervise all alerts related to application and system procedures and provide services proactively.
• Ensure effective maintenance of application stability resulting from a process failure, infrastructure, application capacity and performance. Facilitate implementation of application support systems in the organization and engage in the design and development of various projects. Assist in onboarding the Automation tool and enhance the monitoring platform. Articulate the problems to the development and infrastructure teams to provide solution to fix the root cause and prevent the recurrence of issues.
• Perform the full spectrum of Production Support responsibilities based on the ITIL Framework: Incident and Problem Management, Change Management, and Risk Management. Prepare appropriate documentation for all issues and solutions.
• Adhere to strict SLAs for response, restoration times and batch completion. Contribute towards regular team meetings for discussing pending issues, knowledge sharing and handovers. Maintain good professional relationships with counterparts in Development and Business User departments.
• Can work hybrid (In-office/remote).
Qualified Applicants apply through SH-ProfRecruitingcc@ubs.com. Please reference 002866. NO CALLS PLEASE. EOE/M/F/D/V. #LI-DNI
Your Career Comeback
We are open to applications from career returners. Find out more about our program on ubs.com/careercomeback.The team
Diversity helps us grow, together. That’s why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.You’ll be working with the Tech Support Specialist team in Morrisville, NC.
Your skills and experience
Education & Experience Requirement:• This position requires a Bachelor’s degree or foreign equivalent in Computer Science, Information Technology, or a related field of study plus 4 years of experience in the job offered or as a Technical Lead, Technical Support Engineer, Production Support, or related occupation.
• Employer will accept a 3- or 4-year Bachelor’s degree.
Position requires experience with the following:
• (1) Scripting knowledge in Windows and Linux environments; (2) SQL and database performance; (3) Perl/Python; (4) Control-M as part of batch job management; (5) Production support; (6) Understanding of .Net and Java codes and functions; (7) Best practices and IT operations in an always-available service; (8) Collateral Management; (9) Margin Applications; and (10) OTC, Repo, Bond, and general fixed income products trades.
About us
UBS is a leading and truly global wealth manager and the leading universal bank in Switzerland. We also provide diversified asset management solutions and focused investment banking capabilities. Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets around the globe.We know that great work is never done alone. That’s why we place collaboration at the heart of everything we do. Because together, we’re more than ourselves. Want to find out more? Visit ubs.com/careers.
Join us
At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.