Experience and Background
- 15+ years of progressive experience in technology role and at least 5+ years of experience in technology senior leadership roles, including intensive exposure to infrastructure, cloud, architecture, workspace technologies, operations, and cybersecurity.
- Proven people management experience, with the ability to lead regional teams and external partners in a complex, international environment.
- Strong experience in multinational organizations, ideally with close interaction with global headquarters and distributed teams.
- Experience supporting retail and business-critical environments is highly valued.
- Bacher’s Degree or higher in Computer Science, Computer Information Technology, Engineering, Business Information Systems, or a related technical field from a recognized university.
- Additional professional certifications or executive education in Cloud Architecture (e.g., AWS, Azure), Information Security (e.g., CISSP, CISM), Enterprise Architecture (e.g., TOGAF), or IT Service Management (e.g., ITIL) are strongly preferred.
Technical & Functional Expertise
- Strong understanding of IT service management principles, ideally including ITSM/ITIL-based environments.
- Broad expertise across enterprise infrastructure, networks, end-user computing, server and platform administration, identity and access management, and cybersecurity.
- Good knowledge of enterprise systems architecture, middleware, databases, and integration environments.
- Experience with service desk operations, IT asset management, disaster recovery, and operational governance.
- Familiarity with modern infrastructure and security practices, with the ability to evolve legacy environments toward more scalable and resilient models.
- Strong IT financial and budget management experience, including ROI and business case development.
Leadership Capabilities
- Strategic and attention to details, able to move effectively between vision, architecture, and execution.
- Strong communication and stakeholder management skills, including the ability to translate technical topics into clear business implications.
- Collaborative and influential, with the credibility to work across regional, global, and external teams.
- Structured, proactive, and solution-oriented, with high standards for quality and service.
- Effective with strong judgment in operational and transformation contexts.
Languages
Fluent in English