Manager, Cyber and Technology Resilience, Financial Services and Corps

Basic information

Job description

Connect to your Industry

Resilience refers to the ability of an organisation to withstand, respond to, and recover from disruptions to their operations. In an increasingly interconnected world where ‘always on’ services are both expected and demanded, the importance of resilience is growing. It’s required not just by executive boards but by an organisation’s customers, by financial markets, and by regulators.

Our team provides resilience services to a variety of clients within our three industries: Financial Services, Corporates, and Government and Public Services. We support capability uplift, work with organisations to meet regulatory requirements, perform benchmarking and other types of assessments, and prepare organisations to be resilient against a wide range of risks and threats.

Risks and threats to organisations in 2024 can be broad ranging; from significant business disruptions due to cyber attacks, acts of terrorism, industrial strikes, severe weather and pandemics to major project 'go-live's, share price collapse, a new product launch or product recalls, significant fraud or data leakage, IT failure or human error.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

We are looking for a Manager to join our Cyber and Technology Resilience team and help clients strengthen their ability to withstand, respond to and recover from significant disruption.

You will lead the delivery of complex resilience engagements, combining an understanding of business priorities, technology environments and operational risk to deliver practical, sustainable outcomes. You will work closely with senior client stakeholders, multidisciplinary Deloitte teams and third-party providers, bringing structure, constructive challenge and sound judgement to complex problems.

In this role, you will:

• Lead the day-to-day delivery of client engagements, taking accountability for scope, quality, risks, resourcing, timelines and project economics.
• Advise clients on how to design, implement and embed resilience across their people, processes, technology, data and third-party ecosystem.
• Lead resilience assessments and improvement programmes covering areas such as technology recovery, resilient architecture, service continuity, data resilience, crisis preparedness, testing and recovery automation.
• Translate technical resilience risks and dependencies into clear business impacts, priorities and recommendations for senior stakeholders.
• Design and facilitate recovery exercises and scenario-based testing, helping clients evaluate whether their recovery arrangements will operate effectively under severe but plausible conditions.
• Develop trusted client relationships, confidently engaging senior business and technology stakeholders and working through differing priorities to influence outcomes.
• Identify opportunities to broaden the support provided to clients, shaping propositions and contributing to proposals, presentations and other business-development activity.
• Coordinate blended teams comprising Deloitte colleagues, client teams, technology vendors and other third parties.
• Provide clear direction, coaching and constructive feedback to junior colleagues, creating opportunities for them to develop their consulting and technical capabilities.
• Review and challenge project outputs, ensuring that conclusions are evidence-based, recommendations are practical and deliverables meet Deloitte quality expectations.
• Contribute to the development of the Cyber and Technology Resilience practice through propositions, methodologies, market insights, thought leadership, recruitment and internal initiatives.
• Bring a broader perspective to the challenges involved in leading diverse teams and create an inclusive environment in which colleagues are supported, heard and able to contribute.
• Demonstrate Deloitte values through responsible decision-making, collaboration, professional integrity and a consistent focus on measurable client impact.

Connect to your skills and professional experience

We recognise that strong candidates may bring different combinations of consulting, industry and technical experience. You do not need to meet every criterion, but you should be able to demonstrate experience across a substantial proportion of the following areas.

Leadership and consulting experience

• Experience leading workstreams or engagements within cyber resilience, technology resilience, operational resilience, disaster recovery, business continuity, technology risk or a closely related field.
• Ability to take ownership of complex deliverables, establish an effective delivery approach and manage competing priorities while maintaining quality.
• Strong project-management skills, including experience managing scope, plans, dependencies, risks, issues, resources and project finances.
• Experience leading and motivating multidisciplinary teams, delegating effectively and supporting the development of junior colleagues through coaching and feedback.
• Sound judgement and the confidence to make decisions, escalate issues appropriately and provide constructive challenge when evidence or delivery quality falls below expectations.
• A collaborative and inclusive leadership style, with the ability to create clarity and maintain momentum across virtual, hybrid and multi-organisation teams.

Client and stakeholder management

• Strong client relationship-management skills, with experience building credibility across business, operational and technology stakeholders.
• Ability to communicate complex cyber and technology resilience issues clearly from both business and technical perspectives.
• Confidence engaging senior stakeholders, facilitating workshops and presenting findings, risks and recommendations in a concise and compelling way.
• Ability to understand a client’s strategic and operational context and translate it into proportionate, pragmatic resilience priorities.
• Experience working with client teams, external suppliers, technology vendors and other professional advisers to deliver shared outcomes.
• Strong analytical, report-writing and presentation skills, with the ability to produce executive-level deliverables.

Cyber and technology resilience experience

• Knowledge of current technology resilience and cyber-risk trends, including resilience and recovery strategies, hybrid technology environments, data resilience and data-centre or cloud migration.
• Experience assessing resilience capabilities and identifying weaknesses across technology, applications, infrastructure, data, operational processes and third-party arrangements.
• Understanding of recovery planning, solution design, testing and exercising, including the practical dependencies that affect an organisation’s ability to recover services.
• Experience of hybrid environments incorporating on-premises infrastructure and cloud technology.
• Knowledge of relevant cloud, infrastructure, backup, replication and recovery technologies. Experience with environments involving providers such as AWS, Microsoft or Dell Technologies would be beneficial.
• Knowledge of IT service-management and technology-governance practices. Relevant experience or qualifications in frameworks such as ITIL or COBIT would be advantageous.
• Awareness of resilient architecture principles and common data-centre technology components.
• Ability to evaluate technical information critically and connect technical weaknesses to business-service impacts.

Commercial and practice contribution

• Experience supporting business development, including identifying client needs, shaping opportunities and contributing to proposals or pitches.
• Ability to build and maintain internal networks, connecting relevant expertise to client and practice priorities.
• A proactive approach to developing propositions, methodologies, reusable assets, market perspectives or thought leadership.
• Commercial awareness and an understanding of how effective engagement management contributes to client value and sustainable business performance.
• Commitment to maintaining current market and technical knowledge and sharing learning across the wider team.

Desirable technical experience

• Depending on the focus of the role, experience in one or more of the following would be beneficial:
  • Designing or reviewing resilient technology architectures.
  • Backup, replication, failover and disaster-recovery solutions.
  • Cloud resilience and recovery within AWS or Microsoft environments.
  • Data resilience and recovery, including protection against destructive cyber events.
  • Recovery automation or experience using one or more programming or scripting languages.
  • Mainframe resilience and recovery.
  • Relevant professional qualifications in technology, cloud, service management, cyber security, business continuity, disaster recovery or project management.

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.

Cyber

The modern world is more complex than ever before, and we are navigating an ever-changing landscape. We help clients to operate with resilience and grow with confidence to secure success and minimise risk. 

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"I belong to a large eco-system of cyber professionals who are extremely knowledgeable and eager to share that knowledge." - Amrita, Technology & Transformation

"I get to work on projects that help clients in a sector I feel truly passionate about.” - Rhiannon, Technology & Transformation

Our hybrid working policy

You’ll be based in one of our UK offices with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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