Advisor, HRIS Data Management

Position Summary

The Advisor, HRIS Data Management role provides first-line support to Colleagues, HR teams, and other stakeholders using related HR systems.

The role is responsible for resolving routine systems related queries and transactions, performing defined system and data checks, and ensuring cases are accurately documented and resolved within agreed service standards.

As part of the People Operations Delivery team, you contribute to a consistent, customer-focused and self-service-first support model, helping users navigate HR Systems effectively while identifying recurring issues and opportunities to improve knowledge, processes, and user experience.

The role will work closely with HR Systems – Tier 2, Domain Owners, People Function, and SMEs, escalating issues that require deeper system investigation, configuration expertise, or policy/process decisions.

Duties and Accountabilities

The role will be responsible for supporting the HR Operations Team in meeting and exceeding the needs of all stakeholders globally. Duties will include, but not be limited to the following:

• Utilize HR information systems to execute core job responsibilities, including the accurate processing of HR transactions, responding to common HR systems query and requests and resolving tier 1 systems issues with applicable policies, procedures and data-integrity requirements.
• Resolve routine HR systems and data issues within the Tier 1 support scope, escalating complex, high-risk or out-of-scope cases in accordance with established escalation procedures.
• Support scheduled HR transactions and data-maintenance activities in line with approved Tier 1 procedures, service levels and authorization requirements.
• Investigate and resolve data discrepancies affecting employee, organizational, job, compensation, supervisory and other HR data within the defined support scope.
• Review transaction history, business process steps, available system information, case history, and related data to identify potential causes and downstream impact.
• Analyze recurring Workday cases and recommend opportunities to simplify, standardize, automate, or eliminate unnecessary activity.
• Recommend changes that improve user experience, data quality, control effectiveness, and operational efficiency.
• Review and contribute to related business process and related knowledge articles, troubleshooting guides, SOPs, FAQs, and support documentation.

• Partner with Process Owners, HRIS, Continuous Improvement, and Knowledge teams to improve end-to-end service delivery.

Qualifications

• Bachelor’s degree in HR, Information Systems or a related field.

• 1–3 years’ experience in HR operations, HR Shared Services, HRIS support

• Familiarity with HR systems such as Workday, SAP SuccessFactors, Oracle HCM or similar platforms.

• Knowledge of core HR processes and employee, organizational, job and compensation data.

• Strong data-validation, problem-solving and Excel skills.

• Clear English communication skills, customer-service orientation and ability to handle confidential information.

Essential Job Requirements

• Experience in supporting Workday, ServiceNow and other HR and Case Management Systems in HR Operations, Shared Services, HRIS or similar service environment
• Experience in supporting employee lifecycle processes in a global environment
• Ability to manage multiple cases and priorities while meeting agreed service standards.
• Ability to identify and  troubleshoot routine issues using established procedures and available resources.
• Ability to work effectively in a global service environment.
• Ability to recognize when an issue is outside Tier 1 scope and requires escalation.
• Customer-focused approach with the ability to explain system processes clearly.
• Good written and verbal communication skills.

• Experience working with knowledge bases, SOPs, or self-service support models.
• Demonstrated ability to learn and navigate other HR Systems
• Strong attention to detail and commitment to data accuracy.

Core Skills

• Customer Centricity – focuses on resolving the user’s need while providing a positive service experience.
• Digital & Systems Mindset – comfortable learning new technology and encouraging users to adopt digital self-service.
• Problem Solving – uses available information and logical troubleshooting to identify the likely cause of routine issues.
• Attention to Detail – recognizes the importance of accurate HR data and controlled transactions.
• Ownership – takes responsibility for cases and follows through to resolution or appropriate escalation.
• Learning Agility – continuously builds Workday and HR process knowledge as the system and operating model evolve.
• Collaboration – works effectively across Tier 1, Tier 2, HR Operations, HRIS, and process teams.
• Continuous Improvement Mindset – identifies recurring issues and opportunities to improve processes, knowledge, and user experience.
• Service Management – Ability to manage cases, priorities, follow-ups, and escalations while maintaining service standards.
• Knowledge Sharing – Ability to document and share knowledge, contribute to support materials, and help build team capability.

Other

• This is a Non-exempt role based in Manila.
• This role reports to Manager, HRIS

This role reports to

Equal Opportunities

White & Case is committed to creating a fair workplace. It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.
 
If you require assistance and/or adjustment to participate in our application and/or interview process, please email us. We will be happy to work with you.

The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.

The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

Note to Recruitment Agencies

Our internal Recruitment team manages all aspects of lateral hiring. All agencies must have signed terms of business—specific to the relevant office—before submitting any candidates. CVs or applications sent directly to White & Case partners or employees will also not be considered formal introductions. If you have questions, please contact the relevant Recruitment team. We work with our preferred suppliers when engaging agencies.