Help employees focus on their work by making expense processing smooth, accurate, and timely. In this role, you will deliver responsive support, resolve inquiries through a ticketing queue, and help strengthen expense controls. You will collaborate with peers and business partners while maintaining a high standard of confidentiality and professionalism. If you enjoy detail-oriented work and improving processes, this role offers meaningful day-to-day impact.
As an Expense Process Specialist I within the Global Banking team, you process and audit expense reports, respond to service ticket inquiries, and support operational tasks that keep travel and expense activities running smoothly. You deliver timely, accurate service while applying policy requirements, protecting confidential information, and collaborating with colleagues to improve the employee experience.
Job responsibilities
- Process expense reports in Concur in accordance with travel and expense policies and procedures
- Perform expense report audits and document exceptions or required follow-ups
- Respond to travel and expense inquiries via a service ticket queue and provide clear status updates
- Support employees with general questions related to expense submissions and reconciliations
- Assist with corporate card linking and expense reconciliation activities, as applicable
- Escalate issues that require additional review and coordinate resolution with appropriate partners
- Support the integration of newly acquired businesses into existing expense processes, as assigned
- Apply internal controls and handle sensitive information in accordance with confidentiality requirements
- Identify recurring issues and recommend process improvements and best practices
- Contribute to ad hoc projects and operational tasks to meet business needs
Required qualifications, capabilities and skills
- Demonstrated ability to manage multiple high-priority requests concurrently while keeping stakeholders informed
- Strong attention to detail with consistent accuracy in data entry, review, and follow-up
- Strong organizational skills with the ability to track work through completion
- Ability to collaborate effectively with colleagues and contribute to a team-oriented environment
- Ability to work in a dynamic, fast-paced environment with changing priorities
- Ability to handle confidential information with discretion and professionalism
- Proficiency with Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint
- Intermediate Excel skills (e.g., sorting/filtering, formulas, and basic data validation)
- Commitment to providing high-quality customer service in every interaction
Preferred qualifications, capabilities and skills
- Experience using a travel and expense platform (e.g., Concur) or similar finance operations tool
- Comfort learning and adapting to new technologies and process changes
- Strong interpersonal, analytical, prioritization, and communication skills
- Familiarity with travel-related expense concepts and common expense types
- Exposure to AI-enabled tools and willingness to adopt emerging technologies that support process improvement and operational excellence.