Job Summary
We are seeking an experienced Salesforce Developer to join our team. The ideal candidate will be responsible for developing and customizing Agentforce and Service Cloud solutions to meet the specific needs of our business. This role requires a deep understanding of Salesforce platform capabilities, extensive experience in Salesforce development, and the ability to work collaboratively with various stakeholders to deliver high-quality solutions. This position offers a unique opportunity to contribute to the digital transformation of our business, leveraging advanced Salesforce skills and strategic thinking to deliver impactful solutions.
Your Role & Responsibilities
Salesforce Development
- Develop scalable and maintainable code on the Salesforce platform using Apex, Aura, Lightning Web Components (LWC), Flows and other relevant technologies.
- Stay current with new Salesforce features and functionality to recommend improvements and innovations.
- Aid in troubleshooting and resolving technical issues during development, testing, and post-deployment stages.
- Engage in continuous learning and professional development to grow expertise in Salesforce.
- Familiarity with Salesforce integration patterns and experience with Salesforce APIs.
- Knowledge of Agentforce, Einstein Co-Pilot, Einstein Analytical Studio, Experience Cloud, Data 360, or other specialized clouds.
- Understanding of Salesforce security, sharing model, and data architecture.
Customization and Configuration
- Customize and configure Salesforce applications to align with business processes and requirements.
- Develop and maintain custom objects, workflows, validation rules, process builder, and other declarative development features.
Technical Support and Maintenance
- Provide ongoing technical support and maintenance for existing Salesforce solutions.
- Troubleshoot and resolve issues related to Salesforce applications and integrations.
Business Accountabilities
Collaboration and Communication
- Work closely with business analysts, project managers, and other stakeholders to gather requirements and translate them into technical specifications.
- Collaborate with cross-functional teams to ensure successful project delivery and alignment with business objectives.
Documentation and Best Practices
- Create and maintain technical documentation, including design documents, user guides, and release notes.
- Adhere to and promote best practices in Salesforce development, including code quality, testing, and deployment processes.
Your Skills and Experience
Salesforce Expertise
- Extensive experience in Salesforce development, including Apex, Visualforce, Lightning Components, and Salesforce APIs.
- Strong knowledge of Salesforce configuration, including custom objects, workflows, validation rules, and process builder.
- Extensive experience with AI prompt engineering and design of Agentforce agents.
- Extensive experience with configuring AI guardrails.
- Ability to compare existing features against Salesforce OOB capabilities & recommended patterns.
Integration Experience
- Proven experience integrating Salesforce with other systems using REST/SOAP APIs, middleware, and other integration tools.
- Hands-on experience working with the MuleSoft integration platform is required.
- Familiarity with data migration and ETL processes.
Technical Proficiency
- Proficiency in web technologies such as HTML, CSS, JavaScript, and modern JavaScript frameworks (e.g., Angular, React).
- Experience with version control systems (e.g., Git, Gearset) and CI/CD tools.
Analytical and Problem-Solving Skills
- Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve complex technical issues.
- Ability to analyse business requirements and translate them into technical solutions.
Your Skills and Experience
Project Management and Collaboration
- Experience working in an agile development environment and collaborating with cross-functional teams.
- Strong communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
- Ability to work with operational teams to assess business processes, custom functionality, & user pain points to identify gaps, redundancies, & potential streamlining.
- Ability to work with operational teams to identify & design AI solutions, including necessary guardrails.
- Ability to assess effort, complexity, and risk for potential solutions and to provide estimates of time & time.
- Ability to explain options & impact for stakeholder decision-making.
Certifications
- Salesforce Certified Platform Developer I and II certifications are highly desirable.
- Additional Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified App Builder) are a plus.
Additional Accountabilities
Innovation and Continuous Improvement
- Stay updated with the latest Salesforce features, releases, and industry trends.
- Identify opportunities for innovation and continuous improvement within the Salesforce platform.
Customer Focus
- Ensure that Salesforce solutions are designed and implemented to meet the needs of our customers and enhance their experience.
Additional Information
Primary work location is Blackrock but occasional travel may be required to other Zurich locations.
If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.
Who we are
Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford.
Zurich Insurance Group (Zurich) is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 82 million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns.
Reflecting its purpose to ‘create a brighter future together,’ Zurich offers protection services that go beyond traditional insurance, to support its customers in building resilience. Since 2020, the Zurich Forest project supports reforestation and biodiversity restoration in Brazil’s Atlantic Forest.
The Group has more than 65,000 employees and is headquartered in Zurich, Switzerland. Zurich Insurance Group Ltd (ZURN) is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information is available at www.zurich.com.