Job Description

Purpose of the role

To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure.  Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. 

Accountabilities

• Build Engineering:  Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements.
• Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution.
• Automation:  Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines.
• Security: Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access.
• Teamwork:  Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach.
• Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Job Description: AVP – Service Engineer

Customer Digital and Data

Embark on a transformative journey as a Service Engineer at Barclays TESCO Bank, where you will play a key role in the supporting applications end-to-end, enhancing capabilities, and delivery continuous improvement of core banking platforms. You will be responsible for ensuring the resilience, performance, and integrity of critical systems while contributing to strategic change and operational excellence within the technology function.

To be successful in this role, you will need experience in:

• Application Support & Service Delivery
  Leading and Providing end-to-end L2/L3 support for core banking applications, ensuring adherence to service level agreements (SLAs) and operational KPIs. Proactively monitoring system health, managing incidents and service requests, and ensuring high availability of business-critical services.

• Driving End to End Automation

Lead the implementation of end-to-end CI/CD automation using Gitlab, Jenkins and Nexus, reducing manual effort while improving deployment consistency, Security and release efficiency.

• Containerisation, Kubernetes & EKS Engineering

Hands on proficiency in containerisation, including Docker and Kubernetes/EKS, with the ability to troubleshoot workloads, optimise cluster performance, and design/maintain Helm charts.

• Maintenance & Continuous Improvement
  Supporting ongoing maintenance activities including defect resolution, patching, and platform upgrades. Driving continuous improvement initiatives to enhance application stability, performance, and scalability in line with Barclays’ strategic technology objectives.

• Change, Release & Environment Management
  Managing application changes through the Barclays change governance framework, ensuring controlled and compliant deployments across environments. Supporting release activities with minimal disruption to production services.

• Incident, Problem & Root Cause Analysis
  Leading incident triage, performing root cause analysis, and implementing permanent fixes. Contributing to problem management processes to reduce recurring incidents and improve system resilience.

• Stakeholder Collaboration & Demand Support
  Working closely with business users, development teams, and infrastructure partners to manage demand, prioritise enhancements, and support delivery of the application backlog and strategic initiatives.

• Operational Excellence & Process Optimisation
  Identifying opportunities to streamline processes, automate repetitive tasks, and implement best practices to improve operational efficiency and user experience.

• Risk, Compliance & Controls
  Ensuring compliance with internal policies, regulatory requirements, and audit standards. Supporting risk management activities including controls monitoring, incident reporting, and documentation (e.g., RCSAs, records inventory).

• Environment & Infrastructure Coordination
  Collaborating with infrastructure, database, and middleware teams to manage application environments, capacity planning, and performance tuning.

• Business Continuity & Resilience
  Supporting disaster recovery planning, failover testing, and continuity processes to ensure minimal disruption to critical banking services. 

• Domain Banking & Financial Systems

• Technical Skills AWS, GitLab, Jenkins, Terraform and Ansible, Kubernetes, Nexus, Python or PowerShell or Any scripting Language Windows/RHEL 

• Good-To-Have: Datadog , Snyk or SonarQube, ServiceNow/JIRA/Confluence, Java , Safe Agile, Knowledge Fiserv suite of applications 

You may also require the following skills and experience:

Strong understanding of ITIL practices (Incident, Problem, Change Management)

Experience working within regulated financial services environments.

Ability to manage competing priorities in a high-pressure production support environment.

Effective communication and stakeholder management skills

Continuous learning mindset to adapt to evolving banking technologies and platforms.

You may be assessed on the key skills needed for success in this role, including application support, incident and problem management, risk and controls, system reliability, and technical expertise in banking platforms.

This role is based in our Bengaluru office.