Securities Services Ops Transformation, Programme Manager, ED (Singapore, Hong Kong)

Job Summary

We are seeking a highly experienced and talented Programme Manager to lead the delivery of a multi-year, Financing and Securities Services (FSS) Operations Transformation Programme. A key strategic priority of Corporate and Investment Banking (CIB) Operations.
The programme is tasked with enabling the accelerated growth of the CIB FSS business, by creating a more scalable and resilient operations function across FSS’s global footprint. 
The role leads delivery across operations, technology, risk and change teams to modernise FSS Operations. Driving improved efficiency, productivity, risk management and client experience, through process redesign, simplified operating structures, and the use of technology, data, AI and automation.
The role holder must bring significant experience of managing large scale technology transformation programmes ($20m+ USD), within global financial institutions, with strong CIB Security Services experience being preferred.

Key Responsibilities

Programme Governance

• Submit funding requests / business cases to Group Investment Management (GIM) in conjunction with the Accountable Executive (AE) and relevant stakeholders.
• Ensure the programme is governed and delivered in line with Group standards (e.g., change delivery standards, E-SDLC) and required governance practices.
• Drive effective governance forums and artefacts (e.g., steering committee packs, ToR, BRDs, programme plans, change requests, MoMs), ensuring effective decision-making processes and escalation matrix are in place
• Ensure end-to-end compliance with governance requirements (e.g., vendor onboarding, responsible AI, change risk assessment, cloud governance, process design, etc.)

Programme Planning & Execution Support

• Define programme vision, objectives, milestones and roadmap aligned to business strategy, partnering with the AE and delivery leads.
• Mobilise delivery across workstreams by establishing clear roles, responsibilities, resource coverage and ways of working.
• Drive delivery execution through disciplined plans and controls (quality gates, readiness activities, delivery standards, rollouts across markets as required).
• Manage scope and change control to minimise disruption and maximise value; ensure timely stakeholder alignment and communications.
• Track programme delivery and performance using appropriate metrics (e.g., agile delivery metrics, burndown charts) and drive corrective actions where needed.
• Maintain programme resourcing governance (forecasts / actuals) including Clarity upkeep and supporting artefacts. 

Stakeholder Engagement & Communication 

• Lead programme-wide stakeholder engagement, communications, briefings and regular updates.
• Act as a central point of coordination across business units, workstreams, global teams and external partners.
• Lead change management activities by aligning messaging, engagement approach and readiness actions across impacted groups. 

Programme Technology Delivery

• Jointly deliver the programme’s technology implementation with Business Function / CIO, ensuring delivery meets intended outcomes.
• Drive requirements definition and solution delivery through effective reviews (process designs, prototypes and key deliverables).
• Partner with technology, design and architecture teams to execute delivery and meet performance / quality goals.
• Drive the project using a federated / hybrid approach, by combining traditional and agile approaches whenever required and applicable.

Risk & Issue Management

• Own the consolidated programme risk profile and ensure proactive identification and mitigation across workstreams.
• Drive timely escalation and resolution of high-impact risks and issues to AE(s) and governance forums.
• Manage and track programme interdependencies across initiatives, business units and markets to avoid delivery conflicts.
• Strengthen delivery resilience by embedding risk management into programme routines and governance.

Financial Oversight

• Oversee programme financial governance across projects under the Programme(s).
• Track resource allocations and ensure alignment to funding plans, delivery commitments and benefits realisation.
• Identify cost-saving and efficiency opportunities across delivery and execution approach.
• Generate and review programme financial reporting from Clarity for internal reviews and governance. 

Tooling & Reporting

• Ensure programme data is complete, accurate and timely across bank tools/systems (e.g., Azure DevOps, Clarity), including remediation of data quality gaps.
• Define reporting standards and ensure consistency across programmes and related initiatives.
• Produce executive-ready dashboards, reports and packs to surface delivery trends, risks, opportunities and performance insights (using Clarity, ADO, Confluence, Excel/PowerPoint).  

Closure & Post-Implementation Review

• Lead post-implementation reviews to assess delivery effectiveness against key criteria and secure final approvals.
• Validate programme outcomes and benefits realisation; capture key learnings to improve future delivery.
• Ensure closure practices are applied consistently across the programme and related initiatives.
• Manage benefits handover and post-closure benefits management per AE direction  

People & Talent

• Lead the programme team and provide leadership, coaching and performance management to matrix/direct reports.
• Role model inclusive leadership and cultivate a high-performance culture.
• Provide mentorship and coaching to programme squad members to strengthen capability and delivery discipline.
• Promote innovative thinking, continuous improvement and self-development across the team.
• Ensure clarity of role accountabilities (responsibilities, reporting lines, delegated authorities and objectives).
• Remove delivery blockers and escalate impediments where required to protect programme outcomes.

Key stakeholders

• Programme Sponsors and Accountable Executives 
• Technology & Operations (T&O) Function Heads 
• Transformation Lead
• Product Owners 
• Business Process Owners
• Process Excellence Team
• Technology Delivery Squads
• Enterprise Architecture Teams
• Risk, Compliance, Finance, HR, GBS Ops
• Change Management and Training Teams
• Data and Analytics Teams
• Internal Audit
• Vendor and third-party partners  

Our Ideal Candidate

Skills & Experience
• 15+ years of overall work experience in banking field, with proven track record in Programme Management role. Experience with managing Agile and waterfall projects.  
• Should be an expert in strategic planning and execution, with the ability to translate Organizational goals into actionable, measurable programme outcomes.
• Should demonstrate strong leadership and governance capabilities.
• Should be familiar with using project management tools – Clarity, ADO, Confluence, MS-Office (Word, PowerPoint, excel), MS-Project, MS-Planner, MS-whiteboard, etc
• Should possess excellent communication and interpersonal skills with the ability to clearly convey complex information, align stakeholders, and promote transparency across all levels of the organization.
• Should have strong financial and commercial acumen, ensuring effective budget management and maximizing program value.

Qualifications and Certifications
• Project Management accreditation  i.e.– PMI – PMP/ PgMP/ PfMP

Role Specific Technical Competencies

• Project Management 
• Planning and Execution
• Risk & Issue Management
• Financial and Commercial Acumen
• Digital Fluency & Programme Tooling

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.

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