As a Senior Product Delivery Associate in Global Cash Operations & Transformation (COT) team, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value. You will build strong cross-functional relationships with Operations, Product, Finance and Technology to define requirements and support the delivery and adoption of new digital payment products. You will also work in a dynamic environment where responsibilities may evolve to meet business needs.
Job responsibilities
- Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
- Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
- Collaborate with Operations, Product, and Technology to deliver scalable and resilient Real-Time Payments capabilities.
- Lead requirements discovery and translate business needs into functional flows, use cases, acceptance criteria, and delivery requirements in JIRA.
- Run daily POD calls and document payment journeys, processing steps, and exception scenarios.
- Assess operational impacts and design future-state processes, Target Operating Models, ownership, controls, and escalation paths.
- Identify risks (operational, regulatory, fraud, sanctions, liquidity, accounting, reconciliation) and define sustainable controls and mitigations.
- Develop and review testing scenarios with Operations, Product, and Technology, aligned with regional processes.
- Drive operational readiness, implementation planning, and go-live support.
- Facilitate workshops, resolve requirements gaps, communicate decisions and delivery status, and identify automation opportunities using AI. Maintain program artifacts, deliverables, milestones, and RAID logs.
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Demonstrated performance in either product management or relevant domain area
- Experience executing operational management and change readiness activities
- Experience in product deployment processes
- 6+ years’ experience in financial services payments delivery, including direct RTP scheme experience.
- Self-starter with strong execution discipline and stakeholder management skills.
- Builds trusted relationships, influences decisions, and aligns cross-functional teams.
- Proficient in using AI tools to improve processes and identify automation opportunities.
- Collaborative team player who shares knowledge to enhance ways of working.
- Strong understanding of end-to-end payment processing, operational risk, and controls.
- Structured problem-solver with attention to detail and proficiency in JIRA, Excel, PowerPoint, and process-mapping tools.
Preferred qualifications, capabilities, and skills
- Developed knowledge of the product development life cycle
- Knowledge of ISO 20022 messaging and payment flows, including initiation, status, returns, investigations, reconciliation and reporting.
- Experience with APIs, webhooks, host-to-host files, digital payment platforms, sanctions, fraud, transaction limits, liquidity, reconciliations and exception processing.
- Experience in Corporate and Investment Bank operations, process automation and transformation, with familiarity of Monday.com, Alteryx, Tableau and responsible AI-assisted analysis.
- Experience supporting more than one CCB Operations Function/Line of Business
Additional information
- Visa sponsorship is not available for this position.
- Work schedules will be full-time in office, on a 40-hour per week schedule.