We’re seeking a future team member for the role of Vice President, Scrum Leader to join our Credit Services team. This role is located in New York, NY.
In this role, you’ll make an impact in the following ways:
- The Scrum Leader will operate across business, product, operations, risk, and technology teams, helping connect Agile delivery to client, business, operational, and control outcomes.
- The Scrum Leader is accountable for establishing and maintaining Scrum, facilitating understanding of Scrum theory and practice, both within the Scrum Team and the organization.
- The Scrum Leader serves the Scrum Team (Team) by: Causing removals of impediments to the Team’s progress; Ensuring that all Scrum events take place and are positive, productive, and kept within the timebox; Helping Teams focus on creating high-value Increments that meet the Definition of Done; Coaching Teams in self-management and cross-functionality.
- The Scrum Leader serves the Product Owner by: facilitating stakeholder collaboration as requested or needed; Providing techniques for effective product goal definition and backlog management; and Helping establish empirical product planning for complex environments.
- The Scrum Leader serves the Organization by: Helping employees and stakeholders understand and enact an empirical approach for complex work; Removing barriers between stakeholders and Scrum Teams.
Primary responsibilities include:
Ensuring Scrum principles and practices are followed, Scrum team events occur, are productive and kept within timeboxes. Removing impediments identified by Teams. Tracking and resolving team dependencies.
Ensuring Teams’ effectiveness in using Scrum: responsible for enabling programs to meet their expected outcomes by supporting them in problem identification, root cause analysis, and decision-making. Facilitating and guiding Teams to deliver expected outcomes with high quality.
Helping Teams focus on creating increments of value for each iteration and achieving daily and Iteration goals in the context of current program objectives.
Using Data driven approaches to help Teams eliminate waste, improve productivity and improve team performance.
Working with Portfolio and Product leaders to manage the program backlog and guide the program while facilitating a healthy team dynamic with respect to priorities and scope. Ensuring quality of agile practices within their teams’ expertise.
Facilitates Team level events as well as Big Room Planning and program level events and readiness.
Helps Teams come up with Iteration Goals and PI objectives.
Aggregate team objectives into Program Objectives.
Fosters innovation and implementation of strategic solutions within regional/global, large programs.
Helps in managing and optimizing the value delivery flow through the program/Business domain within a line of business.
Guides and coaches one or more programs on how to use agile practices and principles to deliver high quality products and services to our customers.
Ensures enterprise project and program lifecycle, activities and artifacts are managed to completion, where applicable.
May oversee and coach less experienced Scrum Leaders.
Gets teams within programs to high performing levels by recognizing areas of strength and improvement and employing appropriate coaching and development techniques.
Teaches problem solving techniques and helps the team become better problem-solvers for themselves.
Helps the teams within a program improve and take responsibility for their actions; facilitates the problem-solving workshop.
Helps the Product Owner in their efforts to manage the backlog and guide the team while facilitating a healthy team dynamic with respect to priorities and scope.
Contributes to the achievement of related area objectives.
Relevant competencies: Agile Leadership-Advanced / Agile Methodologies-Advanced / Business Process Improvement-Intermediate/ Cross Functional Team Leadership-Intermediate / Kanban- Advanced / Lean-Advanced / Requirements Analysis-Beginner / Requirements Gathering-Beginner / Scaled Frameworks-Advanced / Scrum-Expert / Servant Leadership-Advanced / Written and Oral Communication-Advanced Modified based upon local regulations/requirements
Supports delivery of AI-enabled and automation initiatives, partnering across business, Product, Engineering, Data and AI teams to translate use cases into executable plans
Partners across business, product, operations, risk, compliance, and technology teams to support delivery in a complex, highly regulated environment.
Supports modernization, data, automation, and digital initiatives while balancing delivery speed, quality, resilience, and applicable governance expectations.
Brings or develops a practical understanding of banking and financial services. Exposure to lending, credit, payments, risk, or other regulated financial products is beneficial but not required.
To be successful in this role, we’re seeking the following:
Bachelor’s degree or the equivalent combination of education and experience is required.
4-8 years of relevant experience in similar role.
Previous technical experience is preferred.
Experience in Scrum Master role for software development team for large initiatives.
Knowledge of various Agile approaches: Scrum, SAFe, XP, Kanban, Spotify, etc.
Awareness and experience with widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games.
Knowledge and experience in the use of tools such as: Jira, Confluence etc.
Ability to learn new technology quickly, demonstrated by experience in an engineering environment.
Ability to take ambiguous topics and translate into actionable plans working with multiple business, operational and technical stakeholders.
Excellent communication and mentoring skills.
Preferred to have Agile certifications including CSM, PSM, SAFe SSM. Talent for driving change.; Ability to drive consensus and resolve conflicts across multiple parties.
Strong problem-solving skills and knowledge of Agile methods, User Story writing, and prioritization techniques.