Overview:
We believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery.
Being a part of Tiffany & Co. means being part of a collective vision aligning extraordinary jewels, exceptional craftsmanship, and unwavering commitment to corporate sustainability. We are proud to be a part of an organization that cherishes its rich heritage, while embracing relentless change for the better.
At Tiffany, we uphold the highest standards and live our values in our day-to-day work. Together, we carry on a legacy that transcends time, inspiring others with our remarkable blend of innovation and service excellence.
As Tiffany’s Market Sales Director you will:
Be responsible for leading and driving the performance of a portfolio of stores within a defined area of its market. In alignment with the Company’s global and regional strategy, this role ensures the delivery of sustainable sales growth, elevated client experience, and strong operational execution, with full compliance and audit discipline, across all locations.
Acting as a true business leader, the Market Sales Director combines strategic vision with hands-on leadership to activate commercial opportunities, build high-performing teams, and strengthen brand desirability. They are expected to drive a commercial engine, embedding an appointment-driven culture, strengthening productivity, and elevating both client acquisition and retention across the market. The role requires a balance of client-centric thinking, people leadership, and operational rigor, with a constant focus on execution excellence and pace.
The Market Sales Director partners closely with the Market Vice President, regional functions, and store leadership teams to translate strategy into clear priorities and measurable outcomes. They play a critical role in leading transformation across the market, driving the adoption of new ways of working, embedding cultural and behavioral change, and ensuring consistency in execution. They champion a culture of accountability, clienteling excellence, and continuous development, while modeling the Company’s belief that People Make the Difference.
Role Accountabilities:
Business & Commercial Leadership
- Own and drive sales performance across the assigned market, ensuring achievement of targets and sustainable growth.
- Translate global and regional strategy into actionable market-level priorities with clear accountability and disciplined execution.
- Drive business through key product categories and strategic initiatives, with a strong focus on Icon growth, client recruitment, and quality of business.
- Embed a precise commercial engine across all locations, including appointment culture, conversion discipline, and productivity optimization.
- Leverage deep understanding of local and tourism client dynamics to unlock growth opportunities.
- Apply strong commercial and financial discipline to business performance and decision-making, closely monitoring business performance and using sound financial judgment to keep the market on track against targets and profitability expectations.
- Oversee market expenses and budgets with discipline, ensuring effective cost control, appropriate resource allocation, and active participation in budgeting and forecasting cycles.
Client Development & Experience
- Establish and embed a strong culture of clienteling across all stores, with clear expectations and measurable outcomes.
- Personally engage with top clients and lead by example in building and maintaining meaningful relationships.
- Ensure consistent delivery of a best-in-class luxury client experience across all touchpoints.
- Actively review NPS, client feedback, and qualitative insights to continuously elevate service standards.
People Leadership & Talent Development
- Build, attract, and retain high-performing and diverse teams across the market.
- Lead, coach, and develop Store Directors and key leaders, strengthening leadership capabilities and succession pipelines.
- Drive a culture of accountability, recognition, and performance management aligned with business objectives.
- Foster an inclusive, collaborative, and high-expectation environment that reflects the brand’s values.
Operational Excellence
- Ensure operational discipline and consistency across all locations, with complete adherence to policies and procedures.
- Partner with operations and support functions to enable seamless execution and remove barriers to performance.
- Identify and implement efficiencies and best practices to enhance productivity and client experience.
- Ensure strong operational execution with full compliance and audit discipline, including adherence to internal controls and risk management standards.
- Drive pace and execution discipline across all stores, ensuring timely delivery of priorities and consistency in standards.
Market & Cross-Functional Leadership
- Act as a key member of the market leadership team, contributing to broader business strategy and decision-making.
- Collaborate closely with regional and functional partners (Client Development, Operations, HR, Merchandising, etc.) to drive aligned execution and ensure market needs are met.
- Represent the market with a strong external presence, building strategic relationships and strengthening brand positioning and local relevance.
Leadership Profile
- Strategic yet pragmatic: able to define direction and ensure disciplined execution.
- Hands-on leader: personally involved in the business and actively engaged with teams and clients.
- People developer: builds strong teams and future leaders.
- Commercially driven: focused on performance, growth, and accountability.
- Client-focused: consistently elevates the client experience and brand desirability.
- Drives pace and transformation: able to lead change while maintaining momentum and execution excellence.
Qualifications
- 10+ years of luxury/consumer goods retail management experience.
- Recent business unit or general management experience.
- Knowledge and experience of luxury/consumer goods, including jewelry, apparel, accessories, or cosmetics.
- Strong business and financial acumen.
- A demonstrated track record of success in leading and inspiring retail teams to maximize sales, operating efficiencies, and bottom-line profit.
- Strong leader with the ability to assess, attract, and develop top diverse talent.
- Strong conceptual thinker with a pragmatic approach to driving day-to-day operations.
- A strong problem solver with the ability to make decisions or drive decision-making.
- Client-centric with an ability to drive a unique and consistent client luxury shopping experience in all stores.
- Bachelor’s degree in a related field preferred.
- Proven ability to develop new client opportunities and maintain client relationships while ensuring brand recognition and penetration in the market.
The hiring range for this position is $160,000 - $225,000 per annum plus applicable bonus. The rate of pay offered will be dependent upon candidates' relevant skills and experience.