Key Responsibilities
- Provide L2 production support for FX e-Trading and Distribution systems, ensuring incidents are investigated, managed and resolved effectively.
- Manage, maintain and support business-critical applications and their operating environments.
- Perform start-of-day checks, continuous monitoring and regional handovers as part of the global follow-the-sun support model.
- Deliver application support, maintenance and testing through Agile methodologies, working within squad-based teams.
- Track outstanding production issues and coordinate with appropriate technology, business and vendor teams through to resolution.
- Liaise with internal stakeholders, external clients and third-party vendors.
- Identify process improvement opportunities and automate repetitive or manual support activities.
- Provide support for Liquidity Providers, pricing engines and aggregation platforms.
- Coordinate and provide support for vendor and third-party FX applications.
- Perform client onboarding onto eCommerce / FX platforms, including conformance testing and monitoring of client connections.
- Work with Network teams on SSL configuration/licensing and certificate renewals.
- Work closely with UNIX/Linux, Database, Network, Market Data, Infrastructure and Firewall teams during outages and code/infrastructure changes.
- Use strong FIX protocol knowledge to troubleshoot electronic trading connectivity and message flows.
- Participate in bank-wide DR/BCP/isolation tests and site switches, and work with Production Support teams on remediation.
- Support infrastructure changes, business checkouts, releases and failovers, including planned weekend activity where required.
- Document incidents, known issues, operating procedures and new processes in Confluence.
- Participate in weekend and on-call support rotas. The resource must be flexible and willing to work in shift rotation across different time zones as required by the global support model.