Key Responsibilities
Strategy
• To achieve business objectives and sales target through outbound and inbound calls customer contacts.
Business
• To handle sales-related enquiries during the outbound activities
• To handle sales-related enquiries during the inbound call
• To handle in-bank cross team referral
Processes
• To obtain documents from customers and ensure its relevancy according to credit policy
• To explain product features / charges to customers
• To negotiate “count-offer” with customers and handle objections on pricing, approved loan amounts and tenors etc.
• To confirm drawdown details with customers
• To handle customer complaints
• To provide customer centric financial advice and to offer tailor-made customer solutions
People & Talent
• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Ensure the provision of ongoing training and ensure all critical functions are suitably skilled and qualified for the roles
Risk Management
• To comply with the control requirements in the Procedures Manual relevant to respective job responsibilities in Unsecured Lending Centre.
• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
• To comply with all relevant policies and procedures covering regulatory, local and group requirements.
Governance
• Responsibilities relating to the direction, planning, structure, frameworks (e.g processes and policies) and oversight. For example, Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the CCPL Sales, Hong Kong to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
• Product Team
• Sales Support Team
• Operation Team
• Branches
• Clients
Other Responsibilities
• Embed Here for good and Group’s brand and values in CCPL Sales, Hong Kong; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);
• Understand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies 理解、认同并遵守本地法律法规以及渣打内部政策中关于个人问责和职责的要求.
• Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities 根据本地问责法律法规的发展，以有效地确保并强化内控.
• Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank 审慎勤勉地履行岗位职责，以个人或团队成员的身份，为避免任何导致银行遭受或可能遭受法律制裁、监管处罚、重大财务损失或声誉负面影响而做出努力.
• Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections 对未遵守相关规范和流程、未适当履行职责以及未执行整改措施承担相应责任.
• Cooperate with any investigations or reviews on regulatory failure such as accountability review 配合任何关于违反监管规定的调查或审查，例如，问责审查。
Skills and Experience
• Leadership Competencies
• Spot Opportunities
• Solve Problems
• Take the Lead
• Build Resilience
• Collaborate
• Communicate
• Deliver Sustainably
• Achieve Results
• Technical Competencies
• Manage Conduct
• Manage Risk
• Manage People
Qualifications
- 大专以上学历；
- 流利的广东话，基本的英语读写能力；
- 良好的沟通技巧，能理解客戶的需求；
- 具备客户服务或销售工作经验优先；
- 积极向上，能承受工作压力；
- 勇于接受挑战完成公司销售业务指标；
- 工作細心並具备团队合作精神；
About Standard Chartered
We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.
Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.
What We Offer
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
- In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.
Visit our careers website to learn more about us: www.sc.com/careers.
Apply now Information at a Glance