Key Responsibilities
Responsible for managing inbound and outbound customer interactions, addressing inquiries, resolving issues, and providing accurate information about our products and services to deliver quality service to clients.
- Handle inbound and outbound calls and other client contacts professionally.
- Resolve customer enquiries, problems, and complaints efficiently.
- Provide accurate information on products and services and identify cross-selling opportunities.
- Record client interactions and feedback in the system for service improvement.
- Meet defined service quality, productivity and performance targets.
- Adhere to all internal policies, procedures, and regulatory requirements, including AML and conduct standards.
Skills and Experience
- Bachelor's degree or above.
- Experience in a contact centre or customer service environment preferred.
- Strong communication and problem-solving skills.
- Customer-oriented mindset with attention to detail.
- Ability to work in a fast-paced, target-driven environment.
- Commitment to high ethical standards and compliance.
- Fluent written and spoken Cantonese, Mandarin, and English.
About Standard Chartered
We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.
Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.
What We Offer
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
- In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.
Visit our careers website to learn more about us: www.sc.com/careers.
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